TTC Customer Service
@TTChelps
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@TTChelps 7 days-a-week or call 416-393-3030 from 7am-10pm. @TTCnotices for service alerts . Use SafeTTC App for safety concerns
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That's it for tonight,
#Toronto
! Before I sign off, I have to give a special shout out to Rexdale native
@DALANOBANTON
of our very own
@Raptors
for paying homage to the 45 Kipling with his jersey number selection! Stay safe and have a good weekend everyone! ^FR🧭
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Will you be using
#TTC
to get to
#PurposeInTO
? RT this tweet & you could win 2 tickets from
@universalmusicC
!
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1K
470
One of our customers found
#OssingtonBear
riding solo on the TTC yesterday. Can you help us find his person so they can be reunited?
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436
We’re using our platform to help you slay your next selfie in support of
@pridetoronto
! Spread the love by tagging us in your pics of
#Welleslay
and
#Qween
stations.
#PrideTO
#TTC
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We're signing off for the night folks. It's a deeply sad day for the city & we'd like to send our love to everyone affected directly or indirectly. North York station is still being bypassed, keep an eye on
@TTCnotices
for updates. I'll be back at 7am to help. Goodnight ❤️ ^KM
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Starting this week, you may notice new Subway and Streetcar Maps rolling out on subway trains. The new maps show our entire rail network, including streetcars, helping customers to make better connections. Look out for these maps the next time you ride a
#TTC
train!
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@xinit0
@seaofcakes
Ok, I got in touch with a lead demon in the area, and it appears a ghost was taking a break near an intercom speaker and left a switch flipped - no actual possession involved. The situation should be resolved 🙃 ^RA🚀
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Museum Station's new Second Exit/Entrance is now complete & opens May 31, 2024. Located at the the northern end of Queen's Park Circle, it features PRESTO-enabled gates, automatic doors, improved signage and a bike channel. Thanks for your patience during the construction!
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Good morning Toronto! ^KJ logging on to help with whatever TTC issues you have today. As if Twitter is for anything other than
#Kawhiwatch
right now. Have a good one!
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We’re saying farewell to the ALRV streetcar as it makes its last ride along Queen St next Monday. To celebrate this iconic piece of
#TTC
history, the last ALRV streetcars will offer free rides on Queen St between Russell Carhouse and Bathurst St from 2 PM until 5 PM on Sept 2.
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The first of sixty new streetcars are taking the streets of Toronto today! Their arrival means more capacity, creating better service for all. They were produced by Alstom in Thunder Bay and are jointly funded by contributions from
@INFC_eng
,
@ONgov
, and
@cityoftoronto
. 👏
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#BooksOnTheTransit
will be leaving specially marked books on
#TTC
vehicles 📚 starting today. Take one home and use the hashtag to let us know what you’re reading. When you’re finished reading, leave it on another vehicle for fellow commuters to enjoy! 🚇 Ride. Read. Return.
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Get a load of this beauty of a map from the Corporate Plan. The future's looking bright! ^RA🚀
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@jonathanrosy
Hey there, the correct AD is the one below. This photo of the streetcar has been edited. ^SR
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Starting August 8, the price of a physical PRESTO card is dropping to $4. You’ll also be able to pay for fares on GO Transit, UP Express and participating 905 transit systems with your interac, debit, or credit card. And later this summer, you can do the same with us! 💳
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@seaofcakes
The elevator is reading a novel? You'll have to give me a little more context, this sounds interesting! ^KM
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@xinit0
@seaofcakes
Um, that is Dan Brown's Inferno. I am very puzzled. Let me look into this team... ^RA🚀
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We’ll be honouring Canada's fallen by bringing all TTC vehicles to a standstill for two minutes at 11 a.m. Also, today all members of the Canadian Armed Forces, veterans and peacekeepers can ride with one companion free of charge. For more:
#RemembranceDay
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Finch Station parking lots are open for business today. Residents of nearby buildings who cannot get into their condo or apartment parking lots are welcome to park in the lot with no penalty. There will be no enforcement today.
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TTC is kindly asking its bus customers to board and exit from the rear door, except those who require the kneeling ramp. Payment will be by PRESTO card or PRESTO Ticket only. We are not accepting cash, TTC tickets, or tokens on buses at this time.
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📢A clarification: last night some incorrect information was shared from us in error regarding the 2-hour transfer window. If your transfer expires while you are on a vehicle you do NOT have to tap until you transfer again - at that point you would be charged another fare. 1/ ^KJ
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Customers do not require paper transfers at this time. Please do not approach our operators for a transfer, instead, please practice social-distancing and give everyone around you as much space as possible.
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Congratulations to TTC operators Larry Hazan and Michelle Hapco on their engagement! Larry recently surprised his partner by popping the question just after she completed her training to join the TTC team. All the best to this lovely couple on their new chapter.
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CONTEST ALERT! Retweet this post for a chance to WIN 2 tix to
@taylorswift13
’s
#reputationtour
in Toronto! To celebrate we’ve programmed the Rush Hour playlist full of Taylor’s hits. Listen on
@applemusic
now! (contest details: )
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Our second eBus model has arrived,
#Toronto
! The Proterra eBus will live in the Mount Dennis Garage that's been fully fitted for this green technology. Catch the eBus on its first run on the 6 Bay route on Oct 26 after 11 a.m. See you there!
#ecofriendly
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Next stop...THE WEEKEND!!😀 Happy Friday Toronto!! Please let me know if you need any assistance with your morning commute. ^TM
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When Transit Control Dispatcher, Judi Wert, answered a call from Victoria Park Station’s platform Designated Waiting Area, she didn’t know she would be saving someone’s life—but that’s what she did.
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Thank you for your patience and understanding today, Toronto! I know that delays can be frustrating, but we weathered the storm (ha!)! Special thanks to all the employees who played in role in ensuring our customers got home safely. Stay warm and sleep tight everyone! ^FR🧭
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It's peak service with restricted speed zones, and no one has tweeted me in 15 minutes. Are you all ok out there? ^RA🚀
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Effective July 2, it is mandatory to wear a mask or face covering when travelling on the TTC with some exceptions. For more information, including how to use and make your own face coverings, visit our website:
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For
#InternationalWomensDay
, we wanted to introduce you to Irma James – a trailblazing Operator at the
#TTC
who moved Toronto for almost a quarter of a century.
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@muskegdamoose
@blogTO
No! Per By-law 3.32: "No person shall smoke in or on TTC property or carry a lighted cigar, cigarette, pipe, other tobacco product, or any other lighted smoking equipment or material while in or on TTC property." If caught, she'd be subject to the corresponding $195 fine. ^FR🧭
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For those of you waiting for the 97B, we do apologize for the delay as it made an unscheduled stop to take a selfie 🤳 with
#NataliePortman
on the red carpet this evening 🎬
@TIFF_NET
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Leave the car behind.
#TTC
service will be free tonight from 7pm to 7am Jan. 1, 2015.
#HappyNewYear
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Good morning Toronto and welcome to
#NBAFinals
game day 4! Shout out to our counterparts
@SFBART
, they're carrying even more passengers than Steph Curry this week, hang in there guys! ^KJ
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The TTC is recommending face coverings be mandatory on our system. Don’t wait, make sure you wear a face covering when riding the TTC.
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Thank you
@TimHortons
for your generous donation of baked goods and coffee to
#TTC
employees at our bus, streetcar and Wheel-Trans divisions! This kind gesture was greatly appreciated by our teams.
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Today, the TTC will pause all service for 96 seconds at 1 p.m. as part of the City of Toronto’s coordinated tribute to Queen Elizabeth II.
Learn more:
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Dear Toronto,
Thank you for your understanding and patience tonight. It's been difficult to come to terms with today's incident. Our thoughts are with the victims and their loved ones. ^KG
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Chester Station’s second exit/entrance is now open! This exit/entrance is located across from the main entrance and features two PRESTO-enabled fare gates. We'd like to thank our neighbours for their patience during the construction. For more info, visit:
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Happy Pride Month! We may not be able to embrace one another quite yet, but we’re still celebrating love. Watch for our wrapped bus on the 94 Wellesley route and share a pic with us using
#TTCPride
. We'll ride through this together.
#PrideTO
#StayProudStaySafe
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Shout out to all of the
@yorkuniversity
alumni taking the subway today just to see what it would have felt like.
#TYSSE
#yorku
#196forever
^RA🚀
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#ICYMI
: With the arrival of the third new electric bus model, the TTC now has the largest fleet of electric buses in North America on the road! Ministers
@cathmckenna
and
@BillBlair
and Mayor
@JohnTory
joined us to celebrate the exciting news. Learn more:
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Today, the last of the iconic CLRV left
#TTC
property. Car 4187 was recently purchased by transit enthusiast, Alexander Glista, who plans to make it a static display on his parent’s farm. Congrats Alex! TTC will be keeping four CLRV on property as legacy pieces and work vehicles.
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REMINDER!
Although mask mandates are changing in some settings on March 21, masks will remain mandatory on the
#TTC
until at least April 27, at the direction of Ontario’s Chief Medical Officer. Any policy change will be announced at an appropriate time.
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Happy Pride Weekend, Toronto! Look out for TTC staff, family and friends proudly marching alongside our
#TTClovebus
at Sunday’s Pride Parade. There will be service changes to some routes for
@PrideToronto
festivities. Learn more on our website:
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A few of you have been asking about this little fella riding the subway last night. Fortunately, we were able to reunite dog and owner a short time later so all is good! ^KJ
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We're here to help from 7am-10pm! Tweet questions, comments, complaints and compliments.
For issues with TTC employees, please call 416-393-3030 or submit at
Report harassment through the SafeTTC app. Emergency? Find a TTC employee or call 911.
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📢TTC 12 month pass customers: we understand that your travel needs may have changed.
If you do not need your April pass, please cancel your plan by March 22nd.
TTC will waive all cancellation fees.
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We’re celebrating the 65th anniversary of Canada’s first subway! On March 30, 1954, the Yonge subway line opened from Eglinton to Union Station. Fun Fact: On opening day +250,000 passengers rode the subway. In 2018, the average # of daily subway riders was 701,014.
#65YearsYonge
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@loova6
@ayeshatella
@tyeprincess
That's definitely disturbing! When you see this person again, please report it to a uniformed TTC employee right away, and if you get a chance, please download the SafeTTC app so we can dispatch someone immediately! ^JV💎
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Meet fare inspectors Sweet Marie Cunanan & Sev Kayalica: Last week, they encountered a confused elderly customer and stepped in to help. While waiting for Toronto Police, they investigated to learn about the customer who handed them a wallet-size sheet of paper with phone numbers
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@TTChelps
CONTEST CLOSES 4PM today
@universalmusicC
will be notifying winner through DM at 5PM Friday, December 4. GOOD LUCK!
#PurposeInTO
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👀 See that cool-looking charger overhead?
Not only is it impossible to misplace (nobody likes a frantic charger search!), but it's also revolutionizing the eBus game. [THREAD]
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16
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✨ Wish granted! ✨ 2-hour hop-on/hop-off transfer, coming August 26th ^RA🌈
Every work day I pass by this corner store that sells fresh produce. Every work day I wish TTC allowed even 30 min stopovers so I can spend my grocery money here instead of no frills. Would make for a liveable commute.
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Starting Aug 26 a new two-hour transfer will be available for
@prestocard
customers only. You’ll be able to hop on and off the TTC or switch direction at any point in your journey. Learn more
#TTC
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Take the
#TTC
to the
#ACC
for
@Raptors
#Game2
@ 8pm tonight
#WeTheNorth
#WeTheNorthBound
http://t.co/45oBTir3xA
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❤️ Way to go, Raptors! ❤️
To our customers: if you’re partying late into the night, please don’t drink and drive. TTC is here to get you home safe. Check in with
@TTCnotices
for route status and diversions.
#WeTheNorth
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Face coverings are mandatory on the TTC. To support customers in this change, we'll be giving out masks at various times at these stations today:
Dundas West
Eglinton West
St. Clair West
Kennedy
Eglinton
Sheppard West
Yonge-Bloor
Finch
Broadview
Union
St. George
Keele
Kipling
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Good morning! ^KJ signing on to help with any customer service issues you have today. Have a great weekend!
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That's it for tonight folks! Thank you for wearing your mask while travelling on our system to help limit the spread of COVID-19. We're all in this together and your support counts! ^KG🦋
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10
97
Happy
#VictoriaDay
, Toronto! We hope you’re staying home and staying safe. If you’re making an essential trip on the
#TTC
today, remember we’ll be operating on holiday service. Enjoy your
#longweekend
!
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🎉Exciting news! Our new hybrid-electric buses are launching in May. They'll replace older models, reduce greenhouse gas emissions & improve air quality.
By mid-2024, one-third of our bus fleet will be low or zero emissions.🌿
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Effective July 2, it is mandatory to wear a mask or face covering when travelling on the TTC with some exceptions. For more information, including how to use and make your own face coverings, visit our website:
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93
Do they release white smoke from the Scotiabank Arena or how will this work? ^KJ
8
25
93
Have you spotted the
#TTCPride
bus yet? Wishing everyone a Happy Pride Month from all of us at the TTC.
#LoveIsLove
#LoveWins
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91
Thanks Mayor Tory! From extra cleaning and disinfecting of our vehicles to having hand sanitizer dispensers throughout our system, we’re taking several steps to keep Torontonians safe while they travel on the TTC. Learn more:
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In our 5G era. ✨ You can now connect to 5G wireless in select areas of the subway system to talk, text, and stream. Happy scrolling!
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12
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A moment of appreciation for the summer work program students whose incredible efforts are making stations cleaner for everyone. The program is designed to employ youth seeking summer work opportunities and make stations cleaner and more enjoyable for our customers. Win-win!
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👀 Here's a peek at the new subway platform extension at Eglinton Station that goes into service tomorrow. The train will stop a bit further down the platform from where it does today, but the elevator and staircase at the south end of the platform are just a short distance away.
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Do you know about the TTC’s Request Stop program? This program allows customers travelling alone by bus between 9 p.m. - 5 a.m. to request to get off the vehicle between regular TTC stops. Learn more about the program:
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Have you spotted anything new in the city? 👀 Our holiday ginger bread train is officially in service and ready to sprinkle a touch of cheer to your commute! Catch this sweet ride throughout the holiday season ✨
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We'll be honouring Canada's fallen by bringing all the vehicles to a standstill for two minutes at 11 a.m. In addition, all current members of the Canadian Armed Forces, veterans and peacekeepers can ride the TTC with one companion free of charge.
#CanadaRemembers
#Poppy100
7
19
87
It’s game time tomorrow and we’re ready! Hop on the 510 Spadina streetcar from 5 p.m. for a FREE ride to the Blue Jays Home Opener. Let's go,
@BlueJays
! Made possible by
@PolarIceVodka
the official Canadian vodka of the Toronto Blue JaysTM!
#PolarIcexBlueJays
#BlueJaysHomeOpener
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85
@bradTTC
@seaofcakes
We tracked down an incorrectly flipped switch. Sorry for the weirdness Michelle. ^RA🚀
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Effective July 2, it is mandatory to wear a mask or face covering when travelling on the TTC with some exceptions. For more information, including how to use and make your own face coverings, visit our website:
15
46
84
Face coverings are mandatory on the TTC. To support customers, we'll be giving out masks at various times at these stations today:
Eglinton
Broadview
Pape
Islington
Kipling
Keele
Dundas West
Bloor-Yonge
Bay
Eglinton West
Lawrence West
Kennedy
Spadina
Bathurst
Union
St George
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