Staysure
@staysure
Followers
8K
Following
751
Statuses
17K
Travel is like insurance. It's worth doing right.
Northampton, England
Joined January 2009
@LouthMatters Hello @LouthMatters, I'm sorry to hear that your husband is unwell. I will remain in contact with you and oversee the matter. If you need any further assistance, please don’t hesitate to reach out as you have been. Kind regards, Kane
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@LordACarter I am really sorry but due to data protection, I am unable to check this over this platform as we would need further details from you to look into this. If you can please contact us with your details, we can then look into it further. Kind regards, Sarah
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@moyajane @ryanhowsam @euLegendsTour @montgomeriefdn I'm sorry to hear about their experience. Whilst we are unable to discuss another person's policy, our assistance team would have made sure that our travellers are fit to travel if we're assisting them home and providing the relevant medical support. Kind regards, Sarah
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@PatMurray20 I'm sorry to hear that you are unhappy that your wife's conditions were excluded. If you remain unhappy with this or wish to discuss it further, please contact us through webchat or by calling in, and someone will be happy to assist. Kind regards, Sarah
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@LordACarter I'm really sorry to hear about your experience and that you are unhappy with the price of your renewal quote. If you wish to check if the opting out of automatic renewal has been actioned, please contact our webchat team on our website who can assist. Kind regards, Sarah
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@debbiecrowther1 thank you for your message. If I could please ask for you to email us at info@staysure.co.uk quoting reference 1333688 along with your policy information, a member of their team can look into this with you and further assist. Kindest regards, Donna.
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@debbiecrowther1 Good morning Debbie, thank you for contacting us, I am sorry to hear this, if you can reach out to our team on webchat from our website along with your details and this ticket reference number #1330336, we can look into this further. Kind Regards, Evie
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@Spencer83809805 @GBNEWS Hello, thanks for reaching out. If you would like further information our policies and what we cover, please feel free to contact us on our live chat service (accessible via our website), email or phone and we will be more than happy to help. Thanks, Steph
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@frobes1876 Hi, Sorry to hear you do not wish to renew. Please DM us and we can look to opt you out of auto renewal. Kind regards, Kayleigh
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@victoriagoago Hello, Yes that is not a problem, you can submit a claim for the irrecoverable costs incurred to cancel the trip here Kind Regards, Evie
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@victoriagoago Good Evening, I am sorry to hear this! If you need to cancel the trip, you can submit a claim for cancellation here Kind Regards, Evie
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@wellduwduw hello there, I hope you are well, I can assure you we are not charging you for texting us to opt you out of marketing , if there is a charge it will be based on your phone provider terms Kind regards Daniel
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@CluttonJac68791 Hello Jacqui, Thank you for bringing this to our attention. I’m sorry to hear about the difficulties you’ve experienced. Could you please send us a direct message with your policy number so we can review the details and get this looked into as soon as possible? Thanks, Kane
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@Biffarinho Hello Raj. Thank you for your message. These countries are excluded together due to higher cost of medical in these particular areas. We can then offer the lower Worldwide cover for customers who may not be travelling to those countries. Kind regards, Nicole
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@JSussex2 I am sorry we have not be able to cover your husbands medical conditions again this time due to the operation planned. If you would like to discuss the reason for not being able to cover this time any further you can of Couse contact our renewals team again by phone on 0800 01...
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@checkyourfuel , I understand this was your first protentional claim but it would depend on if it is something covered under your policy. Again if you would like to discuss this further please do reach out to our web chat team online or you can contact our customer service team by phone agai...
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@checkyourfuel @Ryanair if you do want to discuss anything further with regards to this you can contact our customer service team online via web chat or you can contact our customer service team by phone on 0333 006 8033 and a member of the team will be happy to discuss.
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@checkyourfuel @Ryanair thank you for your message, I'm sorry if you have contacted us and are not able to claim for the car rental. We do have an additional cover option that is avaiable when taking out a policy that would of covered for car hire excess waiver. This would of covered the cost of the...
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@JSussex2 Good Moring, thank you for your message, There are times when a traveller is awaiting a procedure, no matter how minor, where our underwriters have taken the decision to exclude all pre-existing medical conditions. This is due to the fact that they are unable to determine h...
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