Scottish Gas
@scottishgas
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We power 1 in 3 homes in the UK – and we’re on a mission to make them more energy efficient for the future too. Need to speak to us? We’re at @BritishGasHelp
Joined September 2013
@riteaye Hi Neil, this isn't good to read. Please can you send a DM across along with your full address & dob for security so that I can look into this for you. Thanks, Katherine.
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@bsimpson66 Morning, you're through to Ben on the social media energy team. That's not good to hear. If you need help with your account can you please contact us in a DM. ^Ben
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@Nina42654731 Hi Nina, if you click into Direct Message then pop the details across it will come across as Private, Jan
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@OorPatts Hi there. If you do require any assistance please DM us on here with the full address name and also the postcode and phone number so we can assist further. Thanks J :)
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@UnrepentantYoon Hello Margot 👋 We should have been keeping you in the loop with any ongoing queries. We're sorry to hear this hasn't been the case & has left you with unanswered questions. Let's check out what's been going on, please DM us your address incl postcode & email. Thanks, Charlotte
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@clairedalg Hey Claire 👋 We have offices based worldwide, including the UK. You should get the same high quality customer care wherever your contact is routed to. Our social media team is UK based, feel free to DM us your address & email where we'll be more than happy to help. ^Charlotte 😊
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@DeeganKirs27273 Hi could you please DM me your full address and telephone number and I can look into this for you . ^Mahesh
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@froglovers @BritishGas @BritishGasHelp Hi Lyn, I am sorry to read this. Please can you pop over a DM with your, address including postcode and email address so I can locate your account and I will be happy to look into this for you. Karen
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@DelBoyLyttle Hi there - we're unable to send DMs without you first sending one through to us so if you do need any help, could you please pop over a DM? ^Caitlin
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@balmera186 Hi, it's Kam in the British Gas home energy team. You'll have an option on Twitter/X which will state PM (Private Message), tap on that and then provide your details. Thanks - Kam.
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@Carolina_Moon47 @STVNews Hi Caroline, Sorry to read about this, our thoughts are with his family and friends. We’re just a supplier and don’t own any of the gas infrastructure, so it would be for the gas network operator to respond to emergencies like this. I hope this clarifies things. ^Michael
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@leestocker I completely understand your frustration and if you'll allow me would like to look into your complaint further to see what the issue is and how we can get it resolved. If you'd like me to look into this for you, please DM me with your details ^Arjun
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@leestocker Hi there, I'm sorry to hear about the status of your complaint. So I can look into this for you, can you first please DM me with your full name, address & mobile number/e-mail address. - Thanks Arjun
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@shipton1975 @BritishGas Hi there, sorry to hear about this, if you require further support please contact us through our DM option. Thanks ^Bartek
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@KWimbles Thank you for reaching out Keith, it would be our bereavement support team that would be able to help and look into this for you. They can be reached by calling 0333 202 9338 and are open Mon-Fri: 09:00-17:00. I hope this helps and we'll look forward to hearing from you, Kaye.
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@susan_carracher Hi Susan 👋 Please DM me with your mum's full name, full address including postcode, mobile number & email address. I'll take a look into this. ^Mohammed
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RT @ronniecowan: Constructive day at @GWRFC_Official with @scottishgas and energy partners. Lots of great information to help heat and ligh…
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