Our holiday gift center is here! Get gear and apparel for your loved ones for all their adventures to come—even if they involve chasing squirrels.

@JasonPynn Uh oh! Your best option will be in-store to get this fixed, but let us know if you need more help. When you scroll to the bottom of this link you'll also find contact information to reach our team directly via chat, email, or phone:

@wherethehood_at @on_running Hi! We may be able to help. Here's more on our return policy (and instructions):

@raywinTX Hi! Thanks for the question. While REI Co-op does not offer price matching, if you're a member, the Member Reward earned on this full-price purchase will about match the discount you've highlighted from the other retailer.

@T_Redd15 @Skiessentials Hi Tyler! Please reach out via chat, or email using the information at the bottom of this link:

Hi Melissa! Thanks for bringing this to our attention! Our Customer Service team is happy to assist. The following is a link with resources to help. When you scroll to the bottom of this link you'll also find contact information to reach our team directly via chat, email, or phone:

This is not what we hoped to read, but we appreciate you sharing your thoughts. If you'd like to tell us more about your experience (like roughly when you were in the store for example), we'd like to hear it. Please reach out via chat, or email using the information at the bottom of this link:

@chmiel18 @burtonsnowboard That shouldn't have happened and we are sorry for the unpleasant experience. Our Customer Service team is ready and able to assist via chat, email, or phone, here:

Thanks for sharing this example. That wasn't ideal. We always aim to match the size of the package to the items shipped, but there are rare occasions when an odd sized box or package is what's available, to get the merchandise out the door. We appreciate your feedback and will share with the appropriate team.

@danielaoortega Thank you!!! We will pass your praise on to the team!

@DWolfOfChicago You're welcome!

@honjy Hi Jed. Our Customer Service team can absolutely look into this for you. Here's a link with resources to help. When you scroll to the bottom of the link, you'll also find contact information to reach our team directly via chat, email, or phone:

@VDonnelly79003 Oh! Our Customer Service team is also available via chat until 8PM, PT today. Here's a link: (The chat should open in the lower right.)

@IdeasAndReality Our pleasure! Thanks for shopping with us.

@40wheels Say it louder for the people in the back!

Hey there! Thank you for reaching out! Our customer service team will be happy to assist. The following is a link with resources to help. When you scroll to the bottom of this link, you'll also find contact information to reach our team directly via chat, email, or phone.

Thanks for reaching out! Our Customer Service team is the best to help with this. The following is a link with resources to help. When you scroll to the bottom of this link you'll also find contact information to reach our team directly via chat, email, or phone:

To clarify, REI is not in a partnership with Project Lyme, nor did we approve their use of the co-op in their press release. There are no regional education efforts happening. We clarified with the organization directly, and felt it was important to also be in touch to ensure you were aware no investment has been made.

@ScootDel Hi, Scotty! Check it out digitally for those clues, here: