Providing 24/7 support in English and Arabic to our customers. Follow
@qatarairways
(English) and
@qatarairwaysar
(Arabic) for the latest news and updates.
@mog_china
عملاؤنا الأعزاء،
تتفهم الخطوط الجوية القطرية قلقكم بخصوص الكيفية التي تم التعامل فيها مع بعض المواد من قبل موظفي المناولة التابعين لأحد الشركات المتعاقدة معها لتقديم الخدمات الأرضية في إحدى المطارات الأوروبية.
لتوضيح الأمر، تؤكد الخطوط الجوية القطرية على إن المواد المتواجدة في
@amahjoub2000
مرحبا بك عبدالرحمن،شكرا لتواصلك معنا ، نأسف لسماع ذلك عن تجربتكم بالتأكيد ليست هذة التجربة التى نتمناها لعملائنا الكرام،يرجى مشاركتنا ملاحظاتك من خلال الرابط أدناه وسوف يقوم فريقنا المختص بالتحقيق بها لضمان عدم تكرار الامر /يتبع
@NumairYousafzai
Hi, Khan. Qatar Airways services to and from KHI, PEW, and ISB have been resumed. If you have a flight to and from Pakistan, please check its status at and contact us for advice. Thank you.
@Aviationdailyy
The items in the video are not passenger baggage, but used blankets being offloaded from the passenger cabin for laundering. The manner in which the laundry is being handled however is not in line with our policy and as such the matter is being investigated.
We hugely appreciate the understanding and patience of our customers during a time of unprecedented call volumes and call centre closures due to government restrictions around the world.
#TakingYouHome
@_spiriituaL
Hi. We understand how upsetting this situation has been for you. We apologize for any inconveniences, Kindly be informed that your case is being handled by our team with top priority. We humbly request for your kind patience and cordial understanding.
@AwaisSpeakss
We understand denied boarding is really frustrating. We apologize for the inconvenience this have caused you. Kindly DM us your booking reference so we shall check the reason for denial with our concerned airport team and assist you accordingly. Thank you.
@CaseyNeistat
It's never our intention to disrupt your travel plans, Casey. Our staff should be helpful and courteous at all times. Our apologies for the shortfall. We are a DM away if you need anything.
Due to weather conditions over Doha, flights are subject to delays for departure and arrivals. Please check the latest updates for your flights under Flight status at
السادة المسافرين، يتواجد حالياً عدد من الحقائب في مطار حمد الدولي والتي لم يتم المطالبة بها من قبل المسافرين .
في حال تم ترك أية حقائب بالمطار،
يرجى التواصل على الأرقام التالية:
0097440101812 -0097440105578
@richardajkeys
We are really concerned about this, Richard. Apologize for the inconvenience caused. Kindly share with us your booking reference via DM, for us to have a closer look into this and assist accordingly. Thank you.
Nothing is more important than assisting our passengers. Due to the volume of requests received, our customers can expect to receive the voucher against their ticket unutilized value within 10days from the date of request submission. We appreciate your patience and understanding.
@sgonzalesauthor
Thank you all for highlighting this to us. We’re happy to let you know that we have taken all necessary measures to assist the passengers in providing alternative flights.
@faisal20307
@mog_china
@faisal20307
مرحبا بك بن عثمان ، نأسف لسماع ذلك عن تجربتك معنا ، بالتأكيد ليست هذة التجربة التى نتمناها لعملائنا الكرام ، يرجى مشاركتنا المزيد من التفاصيل عبر الخاص حتى نتمكن من المساعده وفقا لذلك. شكرا لك
Due to severe weather warnings issued for the North East of the United States, Qatar Airways flights to/from New York, Philadelphia & Boston may be affected on 07 March and 08 March. Check here for more: . DM us at
@QRsupport
for assistance.
@Mubroor
Qatar Airways resumed operations to Karachi, Peshawar, and Islamabad. Flights will operate as scheduled. Do you have an upcoming flight with us?
@Arunqatar2018
We are thrilled to read your words. We always endeavor to make the experience of our valued customers amazingly memorable and like never before.
See you soon again.
Due to extra security in Colombo Bandaranaike international airport, we advise our passengers to arrive at check-in counters atleast 4 hours prior to the scheduled departure time in order to avoid expected congestion.
@ALThani_M
شكرا لإخطارنا بالموضوع مريم. نتأسف كثيرا للسماع عن تجربتك إذ أننا نسعى دائما لتزويد عملائنا بأحسن التجارب مع الخطوط الجوية القطرية. نرجوا منك التواصل معنا عبر الخاص ومشاركتنا المزيد من التفاصيل كرقم الحجز والمحطة المسؤولة عن هذا التصرف للتحقيق فورا في ��لحادثة.
@Glen36625410
Hello Glen, we are currently looking into your request and we would like to share some travel dates with you. DM us and we will try to help. Thank you.
@AishaYesufu
Greetings.We wish to provide the most comfortable journey for the duration of your layover, we do have a few options available as you can book your stay in hotel, lounge or sleeping pods and more, through the link provided below:
Download the Qatar Airways app for your mobile device & keep up to date with your travel plans. Any changes to bookings will automatically be communicated to you directly through the app
@CaptainC2011
We're so honored to have flown the boys to the UK. Hope they have the best time there, and we look forward to having them again on their return. 🙂
@DouddyJunior
@mog_china
@DouddyJunior
مرحبا أكرم، نعتذر عن أي إزعاج. نرجو منكم التواصل معنا عبر الرسائل الخاصة لكي نتمكن من الفحص وتزويدكم بالإفادة اللازمة بخصوص شكواكم، شكرا.
@BhattRohin
Hi, Rohin. We apologize for the delay. Kindly DM us your missing baggage reference number, email and your booking reference so that we can follow up with your case.
Thank you.
@aprosser35
Not what we are about. This concerns us and would like to know more. Please share more details via DM along with your booking reference. Hear from you again.
@Aviationdailyy
We assure our passengers that we treat their baggage with the greatest respect, while it is in our care. Qatar Airways has zero tolerance for mishandling passenger’s baggage.
For the safety of all passengers, effective 13 August, Qatar Airways requires passengers travelling from specific airports to present a negative COVID-19 RT-PCR medical test result when checking in. For more information visit:
@SojaoSub
We're happy you liked the complimentary lip balm, Meshaal. It is not found somewhere else as it is specially made for Qatar Airways. See us again soon. 😊
@Just__Kakes
Thank you for your feedback. We look forward to having you on-board once the new Economy Class seats are launched for you to see them for yourself. Thanks for checking in. 🙂
Qatar Airways flights to/from Denpasar (Bali) on 30. Nov is due to operate as scheduled. For help, please DM us your booking reference/ticket number.
Flight status updates available on
When you call us, just enter your membership number, and we'll connect you with the right representative. Members of our privilege club can also access live chat by logging in while on our website.
@aprosser35
We regret to know that our passenger had such experience as that's not what we're aiming to deliver. We're sorry for any inconvenience caused. Mind sharing with us the passenger's booking details with more details about that so we can have a closer look at the matter? Thank you.
@superjalella
@bettybeth4
@starmagicphils
Thank you for sharing this. We'd like to assure you that the same has been forwarded to our relevant team for their further investigation and internal review.
In line with the recent requirements for RT-PCR tests, we have listed questions and answers that may help you better prepare for your trip.
Please visit to read these.
تنويه:
نظرًا لاستمرار إغلاق مطار بالي (دنباسار)، تم إلغاء رحلتي
QR960/QR961
اليوم 29 نوفمبر. للمساعدة، الرجاء إرسال رقم الحجز أو رقم التذكرة إلى
@qrsupport
.
لمتابعة تنبيهات السفر
@aprosser35
To which email did she write to? Our customer care team is in charge for such cases. Their email is; tell-us
@qatarairways
.com.qa
Thank you.
@mbarakaathumani
With your warm welcome, we're getting more excited to resume our flights to/from Tanzania, Mbaraka. Thank you for your support, and see you soon. :)
@guccixvans
Hi, Cleo. So sorry about the lack of charger extension. Nevertheless, hope you enjoyed strawberry yogurt while listening to Night Changes or Through the Dark. We love a 1D stan.
Not only does the
#QatarAirways
mobile app notify you of any booking changes, but it also provides important travel requirements by destination.
Download the App for greater convenience with each journey.
We want you to have a safe, pleasant and hassle-free journey. Before booking your flight with Qatar Airways, we recommend that you check the latest travel requirements by country here:
@bowling23
Hi, Aaron. Thank you for making us your airline of choice. To keep yourself updated with our latest schedule, please visit or download the Qatar Airways app at
We are excited to be preparing for World Cup 2022 and this month we have been making some changes to make it easier to connect with us when you need our help. All our latest contact details, including Live Chat can be found at
Due to COVID-19, a number of countries have issued restrictions on entry for overseas travelers. Visit for an update on entry restrictions to your destination, and check the alternate options for your reservation with us below.
#TravelWithConfidence
@tomjamesf
No, Tom. It should be left on ground. Sit back, fasten your seatbelt, ask our crew for a drink or two, and allow us fly you somewhere you can start over. Heard Bali is a great place to fall in love again. Nothing like the healing travels give. (Therapeutic claim approved by us.)
@franco_esca
We are thrilled to read your words, Franco. We always endeavor to make the experience of our valued customers amazingly memorable and like never before. See you soon again.
@SoCalDetailer
Hi, Brandon. Please note that our twitter support team tirelessly operates 24/7. All you need is a mention of our handle should you need anything, and we will do our best to help. 😊
@PrasharSdp
Hello. Thank you for sharing this fabulous flight experience. We always aim to deliver the best and ensure our passengers having a unique trip on Qatar airways.
@albaroneiali88
السلام عليكم أخي الكريم،
نشكركم على مشاركتنا أرائكم . تسعى الخطوط القطرية لتوسيع شبكتنا حول العالم. يمكنكم أيضاً إرسال ملاحظاتكم وإقتراحاتكم لموظفي شؤون العملاء من خلال عنوان البريد الإلكتروني التالي:
.<tell-us
@qatarairways
.com.qa>
@PratikKhivesara
Hello, Pratik. We appreciate you getting in touch with us. Please accept our sincere apologies for any inconvenience caused. We kindly ask you to please share your details with us in DM so that we can provide you proper assistance.
@thisisalih
Qatar Airways can confirm that due to the ongoing situation on the India-Pakistan border, its flights to the following airports are currently temporarily suspended: Faisalbad, Islamabad, Karachi, Lahore, Multan, Peshawar and Sialkot.
COVID-19 Update:
We recommend all our valued passengers whose travel dates are beyond 96 hours to visit our travel alerts for the most recent updates and information
Many countries have specific regulations for arriving, transiting, and departing passengers to limit the spread of COVID-19. If you plan to travel, please ensure that you understand how these travel requirements affect your trip. To find out more, visit
@raisinganchor
We are glad to know that our staff was able to provide excellent hospitality to you.
Please feel free to reach us if you need any further assistance.
Thank you.
@eldricsea
We're truly pleased to have Gaborone as one of our newest destinations, Edlrick. Exciting times for the people of Botswana and travelers alike. 😊
Discover our online support features at . Manage your booking, compliment your journey or check the travel requirements for your trip, and more. Choose from a variety of ways to contact us and let us know how we can assist you?