National Grid UK Customers (ex-WPD)
@gridcustomersuk
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A @nationalgrid company bringing energy to the Midlands, South West England and South Wales.
United Kingdom
Joined April 2013
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@lokissword
@teknoteacher
Good evening, if this has not been arranged yet, please call us on 0800 6783 105 and we will arrange for the parcel to be retrieved for you. Andi.
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1
158
There has been a large dip seen on the network in
#southWales
and some of the
#SouthWest
. Engineers are aware of this and are investigating the cause. Our apologies for the inconvenience. David.
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131
We are currently experiencing a major incident on the national electricity infrastructure. We are in the process of restoring customers now and will provide further updates as soon as possible for specific areas We are sorry for the inconvenience this is causing.
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96
89
Our engineers have continued working through the night in awful weather conditions to restore electricity to customers affected by Storm Eunice. It's been the worst storm we have ever experienced in our South West region and has caused disruption in other areas of our network.
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73
On average one farm worker dies each year as a result of contact with an overhead power line. Warning - Some images in this video may be distressing
#LookOutLookUp
#FarmSafetyWeek
@yellowwelliesuk
2
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66
New name, same people ✨🙌
Western Power Distribution is now called National Grid, but our customer service team are here 24/7 to keep you updated about power supply issues – just drop us a message or call 105📞
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15
58
Since it first hit, Storm Eunice has officially caused the highest number of power cuts in a 24 hour period our South West region has ever experienced.
Our engineers are continuing to work relentlessly to restore supplies to our customers despite the awful conditions.
18
9
57
Our engineers are still working hard to restore electricity to customers who lost power in
#StormEunice
. Conditions in parts of our region are dreadful, with high winds and heavy rain, but our teams are battling on.
17
8
51
Sorry for the Power issues this evening. All customers affected by the national infrastructure problem have been restored. Many thanks for your patience. If you're still without power please reset your trip switches and if that doesn't work please call us on 105 or tweet us.
16
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52
We’re sorry for how long it is taking to restore supplies. Our engineers are finding complex faults from weather damage, which are extremely labour intensive to resolve. We are also being hampered by snow drifts in parts of the Midlands. Latest update here
10
5
51
We have now restored power to all customers whose supplies were affected by Storms Eunice and Franklin.
7
2
50
Our apologies to customers currently experiencing a
#powercut
. We're working as fast as we can to respond to everybody as quickly as possible. If you would like to report a fault or other electrical emergency, please call us on 0800 6783 105 (or just 105). David.
35
20
49
UPDATE: 90% of customers are now restored and we are working hard to restore the remaining customers as soon as possible.
5
22
48
Communities are now able to choose the colour of the pylons in their area in a new National Grid initiative.
A range of colour options are available, including gold, electric blue and pink.
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4
44
We are deeply saddened by the passing of Her Majesty the Queen.
For power supply issues you can still contact us 24/7 online, on social media or by calling 105.
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0
43
Operating in worsening weather conditions, our engineers are continuing the herculean task of restoring electricity supplies to customers affected by
#StormEunice
.
4
6
43
Apologies for delay in replies. We're extremely busy with the storm. If you're still without power and looking for an update please send us your full postcode so we can look into this for you.
75
9
40
Storm Eunice has now moved away and our teams are continuing to work to restore customers. They will continue to do so throughout the weekend.
So far we have managed to restore around 435,000 customers, with just over 72,000 currently off supply.
21
5
40
Remember that you have an extra hour in bed tonight. Here's useful guide to putting the clocks back
2
25
38
There is currently a
#powercut
in
#Cheltenham
#GL50
. We are working on the issue and we estimate to have the power restored by 00:30. Jason
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3
32
Thank you NHS from WPD’s Cwmbran depot 👏
1
4
31
We appreciate how difficult it is to be without power, especially for long periods. Because of ongoing problems in the St Neot area of
#Cornwall
, we've arranged for a catering van to be near the London Inn pub, School Hill, Liskeard PL14 6NG today from 12.30pm for hot food/drink.
5
7
32
We were delighted to be able to help
@cornwallairamb
by supplying fuel when they called in at our
#Bristol
helicopter unit. We're happy to have played even a small part in the vital service they continue to provide during the coronavirus crisis.
2
4
30
We are aware currently dealing with a large volume of incidents in the
#Coventry
#Leicestershire
#CV
&
#LE
and surrounding areas. We hope to have all supplies restored by 15:00. Apologies for any inconvenience caused by this. Geraint
61
21
30
Today our helicopter team is patrolling.....oh....wait a minute....!
0
4
28
We are aware that properties are without power in the
#Nottingham
#Derby
#Mansfield
and surrounding areas. We aim to restore all supplies by 01:00. Apologies to all affected by the
#powercut
. Andi.
9
6
30
Our field teams have spent another night working in atrocious conditions to restore power to customers after
#StormEunice
. We've restored 503,164 customers since Friday & are working flat out to reconnect the remaining customers as soon as possible today:
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2
29
Look out for our yellow warning signs when playing
#PokemonGo
. Keep out and stay out of electricity substations!
0
23
24
England's nail biting final against Italy had a big impact on our electricity use. A surge in demand at half time was enough to power 3.5 million kettles! High post-match demand suggests England fans had a sleepless night or Italian celebrations went on into the small hours...
0
7
26
Thank you to everyone who's been affected by
#StormCiara
for your patience today. So far we've restored 115,000 customers and we're working on getting supplies back to the final 13,000. See for the latest.
0
5
27
We’re continuing into the night to restore power to the remaining 5,260 customers in the South West still affected by
#StormEunice
. We'll continue to work flat out to restore these customers tonight. Half a million customers have already been reconnected:
5
6
26
We are sorry we have a
#powercut
at
#MarketBosworth
#CV10
#CV13
and the surrounding area. We estimate to restore power by 02:00. Kay
3
2
22
As the winds from
#StormEunice
start to subside, our teams continue to work hard in challenging conditions to restore power supplies and support customers, and will continue to do so throughout the weekend.
8
5
25
A
#Lincolnshire
colleague found a customer who wasn't 'camelera' shy. Linesman Harry said: "After repairing a fault at an animal farm in Skegness, the customer wanted to show us a few of the animals. As I went to take a picture of the camel he placed his head on my shoulder!"
0
3
24
Storm Eunice’s strongest winds have now moved away although conditions remain difficult as it is still very windy. So far we have managed to restore over 350,000 customers, with just over 146,000 currently off supply.
18
6
24
Hello, this is Geraint. I've taken over from Rod and I'll be here throughout the night to assist you with any issues regarding our network. Feel free to DM us if you prefer.
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Happy Easter to all our followers!
2
7
23
As the winds from Storm Eunice start to subside, our teams continue to work hard in challenging conditions.
So far, we have been able to restore 393,000 properties, however there are currently 112,000 without power.
9
3
24
We're pleased to say that all power supplies to
#Bridgwater
#TA5
area are restored. We are sorry for any inconvenience caused by the
#powercut
. Geraint
0
1
3
Over half a million of our customers have been impacted by power cuts after the unprecedented damage caused by Storm Eunice. Our engineers have now restored electricity to more than 443,000 customers and continue to work tirelessly to restore supplies to the remaining 76,000.
18
2
23
We are aware that properties are without power in the
#Nottingham
#NG3
and the surrounding area. We aim to restore all supplies by 23:30. Apologies to all affected by the
#powercut
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5
15
37
@wpduk
linesmen and engineers have travelled to the Republic of Ireland to help restore power supplies
3
8
23
Good morning. Geraint & Siân here this morning to answer any power related questions you have. Feel free to DM us, if you prefer.
0
0
2
Apologies for the
#powercut
in
#Carmarthen
#SA33
& surrounding areas. Our engineers are working on the issue and aim to restore all supplies by 12:30. Geraint
0
1
1
Storm Arwen has now cleared away having provided 25 days’ worth of network faults in 24 hours.
We’ve restored 280,000 properties, but there is currently 17,000 without power. We are working to restore all today. Pic
@oMikeo
3
5
22
A formidable effort by our field teams overnight has seen a further 4,390 customers restored in our South West region following
#StormEunice
. Our unrelenting focus today is to restore the remaining customers who've been without power for a prolonged period
3
2
22
Overnight it’s been business as usual but we are now beginning to see the first signs of Storm Eunice in our South West region. Teams are in place and ready to go – we have doubled the number of staff available to take calls from storm-affected customers.
2
8
22
Apologies for the
#powercut
in
#StokeOnTrent
#ST2
& surrounding areas. Our engineers are working on the issue and aim to restore all supplies by 15:30. Geraint
0
0
0
Hello, my name is Geraint. I have taken over from Siân and will be here this afternoon to assist with any power related issues. Feel free to DM us if you prefer.
0
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0
2
19
Good morning from Brecon 🌄 We hope everyone is having a great weekend. This shot was taken by overhead operator Martin Skinner 📸
0
1
18
R.I.P His Royal Highness Prince Philip, Duke of Edinburgh
0
2
19
We love this poster which has been made by two of our younger customers as a thank you to all the
#keyworkers
who are doing so much to keep the country running at this difficult time - including our dedicated teams. We're so grateful to the artists' mum, Nicola, for sharing this!
1
6
19
"It's the best thing I could have wished to have done." Matt would recommend
@wpduk
's
#Apprenticeship
Scheme:
1
6
18
Storm Bella has now passed and we are working under normal conditions. The storm challenged our electricity network and affected supplies, but the combination of thorough preparations and a team effort minimised disruption to power supplies.
0
1
18
You've probably had enough of pigs in blankets, so how about some pugs in blankets instead!
#BoxingDay
#Bitoffun
#pugs
#puglife
2
4
19
We have spent the day and will continue into tonight to repair the network, restore power and support customers affected by Storm Arwen. Currently, 4,500 customers are without power and we aim to get the lights back to them this evening and overnight.
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3
19
Update:
#Powercut
#StokeOnTrent
#ST2
and surrounding areas. Engineers estimate 19:30 to restore the power. Sorry for the delay.
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0
0
Here is a vintage photo of a team working on an 11,000v overhead line installing a transformer in Bristol - can you guess the year???
#throwbacktuesday
#vintagephoto
10
2
18
We're pleased to say that all power supplies to
#StokeOnTrent
#ST2
area are restored. We are sorry for any inconvenience caused by the
#powercut
.
0
0
0
We have some extremely talented employees at Western Power Distribution. Here are some of their photos......
#powershot
#photography
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2
17
Daylight may be fading but that won't stop our engineers in their battle to get the lights and heating back on. They'll keep working as long as it's safe to do so. Find out more: Thanks to John Parker for the pic.
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4
18
We've introduced a new fleet capable of identifying faults on overhead electrical equipment
4
9
16
Here is a beautiful, wintry morning scene in
#Monmouthshire
to brighten your day, captured recently by linesman Simon 📸❄️
0
1
17
We're extremely busy because of the weather, If you'd like an update on a fault/powercut please send us your FULL post code ( DM if you prefer ) so we can look into this as quickly as possible for you.
15
7
17
We're pleased to say that all power supplies to
#Ilminster
#PL19
area are restored. We are sorry for any inconvenience caused by the
#powercut
.
0
0
0
Good morning. Geraint & Rod here this morning to answer any power related questions you have. Feel free to DM us, if you prefer.
1
0
3
We're committed to ensuring that our vulnerable customers won't be left behind in a smart energy future, by helping them to share the benefits of low carbon technologies, flexible energy services & more:
0
0
0
Good morning. Andi & Sian here this morning to answer any power related questions you have. Feel free to DM us, if you prefer.
2
0
1
Apologies for the
#powercut
in
#Swadlincote
#DE11
& surrounding areas. Our engineers are working on the issue and aim to restore all supplies by 09:30. Drew
0
2
5
£1,300 has flown its way to
@MAA_Charity
thanks to our
#Telford
depot after they raised money through a charity raffle. Our
#Shrewsbury
Overhead team also donated a further £500 as part of their accident-free safety reward
#CharityTuesday
0
5
16
It's New Year's Eve - and we're all looking forward to brighter days ahead in 2021. As we say goodbye to 2020, our teams will be working hard across all tiers to keep the lights on. We wish all our customers a safe and
#happynewyear
.
1
1
16
Now that we have calmer weather our fantastic engineers are powering on with restoring electricity supplies – in the four hours since our last update we have managed to resolve nearly half the faults that were outstanding from Storms Eunice and Franklin.
0
0
15
We're pleased to support
#30days30waysUK
highlighting how to be prepared for various situations. Today's theme is power cuts. Watch our short video on how to be
#prepared
in a power cut
@30Days30WaysUK
0
12
16
Our apologies to customers affected by a
#powercut
in
#Leicester
#LE4
. Engineers are working on it and estimate to restore all supplies by 18:00. David.
3
0
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