Five Guys UK
@FiveGuysUK
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Fresh, customisable burgers & hand cut fries. 📸 Don’t forget to tag us in your pics @fiveguysuk Find your local Five Guys 👇
United Kingdom
Joined November 2012
@AsantiDas Hi Asanti, we're really sorry about the issue with your burger. Please reach out to us via the Customer Feedback form so we can resolve:
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@_iamspaceman Hi! We don't have plans for Carlisle at the moment, but thanks for the suggestion - hopefully in the future 😊
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@BarnsleyBloke @FiveGuys What a lovely photo! 🥰Could we please use this on our socials and tag your profile?
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@cpuk1983 Hi ChrisP, we're really sorry to see this and can assure you this is not our usual standards. All our crew are trained on Five Guys food safety. We are aware you have disputed this with Deliveroo. The necessary steps will taken to ensure this does not happen again.
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@6d8mvjp5cs Hi, we're really sorry for any issues. Our food must be given out in a brown bag as per our standards.
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@KellyLouTweets Hi Kelly-Louise, we're really sorry about that. Please reach out to us via the Customer Feedback form:
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@markhem76 Hi Mark, we're sorry to hear about the issue with your order. To confirm, we have not changed the size of our shakes. Whipped cream is available free of charge if requested at the till. Please don't hesitate to get in touch with us:
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@jordanbell81883 The screenshots you have provided are from the website, as opposed to the automated email reply, which are showing as undelivered on our system due to the typo. Please submit via the 'Customer Feedback' form:
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@jordanbell81883 Hi Jordan, it appears this was under the Technical Website Enquiries form which is unfortunately incorrect. Our team did try to contact, but there's a typo when the email was left on our system, so it bounced back. Please reach out via the Customer Feedback form.
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@ScullyAVFC Hi, we're really sorry to hear this. The necessary improvements will be made with the team. Apologies again as this is not our usual standards.
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@sammy_sunny37 Hi Sammy, we replied to your email and offered a resolution when the feedback was submitted. Please double check your inbox/spam. Apologies for any inconvenience.
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@davidoso420 Hi David, we are really sorry to hear about the issue with your burger and fries. Please reach out to us via the Customer Feedback form:
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@nelz326 Hi Channers, yes, if you let the team know of the allergy they'll be sure to keep your burger separate & follow procedures to avoid cross contamination. Our buns do contain dairy & eggs, but you can get the burger bunless in either a lettuce wrap or bowl!
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@pne247 Hi Stuart, the word Hamburger has its origins back in Germany, from the city of Hamburg. This is the name given to beef patties served in between a bun, and is the same across a number of brands. We hope this explains more.
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