@CXToronto @TemkinGroup unfortunately the slides were not made available ... any way I can get the slides for this?

RT @oskardex: Stablecoins remind me US health care that treats symptoms, not the cause. To fix volatility we need economy in crypto space,…

#YNWA, c'mon Pool!

Mindblown by Shopify's Amandah Wood presentation on Personalised parking

For #frontline staff, #customereffort is probably the better metric to measure CX

”Good is the Enemy of Great" Jim Collins

Interesting insights into CX heuristics. Funnily enough that's what cable and telco companies are doing to customers #CXSummit18

Heuristics and Biasness is key to understanding customer insights

Voice of the Customer programs start to fall when they review implications that cut across organisations #CXSummit18

The power and effect of engaged employee s

Employee engagement

5 P : Persuasive, Passionate, Propelling, Positive, Persistent #CXSummit18

Who is sinking your boat...a video on employee engagement

Collaboration between leaders , key to busting corporate #CX silos. #CXSummit2018

#product demo on #technology to internal staff is a good best practice to break down #CX silos. #CXSummit2018

What is your 90 day plan for customer experience transformation? #CXSummit18

5. Compensate based on activities required to master role 6. Intelligent customer segmentation

3. Document customer goals (why they bought and what are you doing to help the customer get closer to their goal). Mutually beneficial so that we get buy-in. 4. Engage users at scale (marketing campaign, learning centres, onboarding)

6 things for #customer success 1. Own the customer journeys 2. Actively reduce churn Understand the basic activities the customer performs to drive down churn