@madebysway Thanks for thinking of us! While we are eager to receive comments about our products and our company, we cannot accept unsolicited ideas, suggestions or materials relating to the development, design, manufacture or marketing of our products.

@CCxo____ That's strange, and not something we'd expect! Quality is important to us, so feel free to send us a DM when you have a chance so that we can learn more and try to help. Thank you.

@LISTENTechBoss Hey there, thanks for reaching out. We're disappointed to hear this and would like to learn more and see how we can help. Please send us a DM when you have a chance.

@Ashley0826_ Hi, thanks for reaching out. We're very sorry to hear about your recent experience with our tp. We'd like to see how we can make this right. Please send us a DM when you have a chance. We hope to hear from you soon!

@khalenNOTkaylen We’re here for the comedic relief…you’re on a roll…

@Stellium1234 We're disappointed to hear about this, and can assure you it's not what we'd expect. Quality is important to us, so please send us a DM when you have a chance. Thank you.

@HaveAmbition_ We're disappointed to hear this because quality is incredibly important to us, so this is unexpected. We'd like the chance to learn more, so we can help further. Please send us a DM when you have a minute

@saucyGoddes2224 Thank you for taking the time to share your experience. Your health and comfort are our top priorities, so we’d like to gather additional info to share with our team and help. Please send us a DM when you have a moment!

@HannahAlva69133 This pre-investment ensures the Red Cross is prepared to meet the urgent needs of people affected by disasters big and small, anytime, and anywhere across the U.S., including North Carolina. (2/2)

@HannahAlva69133 Thanks for reaching out to us. We make an annual contribution to the Red Cross in advance of disasters, powering the organization with strong infrastructure, innovative technology and critical resources necessary to provide relief and support to those in crisis. (1/2)

@A_Cheap_Sunset You can learn more about the ingredients used in our products here: We hope this helps!

@A_Cheap_Sunset Hi there. At Kimberly-Clark, we develop our products with great care and have rigorous safety and quality requirements. Our Cottonelle toilet paper is safe, and we do not use PFAS as a component in the production of our toilet paper. Thank you.

@SilverV18 We appreciate your loyalty, Francesca, so we're sad to hear this. Quality is important to us, and this isn't what we'd expect. Please send us a DM when you have a chance so that we can talk to you more about what's going on and try to help. Thank you.

@OzZIceDeath Our Cottonelle GentleCare tp was discontinued some time ago, and we don't have plans at this time to bring it back. We'll be sure to share your thoughts with our team.

@Texasstarrr Because we know these changes affect our loyal consumers, we have made every effort to keep this reduction to a minimum. We promise to continue to provide you and your family with the best comfort and care through our quality products. Thank you. (2/2)

@Texasstarrr Hi there. Reducing package quantity is always a difficult decision. Unfortunately, we have been faced with an increase in costs for the raw materials used to make our products. We were not able to offset this rise in costs with only internal cost reduction programs. (1/2)

@pushingtwo Thanks for reaching out! Quality is important to us, and we're sad to hear this. We'd like to learn more and see how we can help. Please send us a DM when you have a chance.

@kevola Oh no! All our rolls should have easy to tear perforations, and we apologize for any inconvenience this caused. Could you please send us a DM? We'd like to gather a few more details so we can help further.

@90sKid_Axxie Hey. While we made some changes to the size of our rolls, you should expect the same great quality as before. Feel free to send us a DM when you have a chance so that we can learn more and try to help. Thank you.

@amandatyip Oh no! All our rolls should have easy to tear perforations, and we apologize for any inconvenience this caused. Could you please send us a DM? We'd like to gather a few more details so we can help further.