NX Customer Service
@nxcare
Followers
39,907
Following
29,321
Media
1,987
Statuses
223,810
We're the National Express customer service team, available to help between 8am-8pm Mon-Sun, 7 days a week.
Birmingham, UK
Joined February 2012
Don't wanna be here?
Send us removal request.
Explore trending content on Musk Viewer
Brazil
• 998622 Tweets
Elon Musk
• 684738 Tweets
Chelsea
• 537385 Tweets
Alexandre de Moraes
• 463200 Tweets
Sancho
• 267969 Tweets
Sterling
• 234742 Tweets
Xandão
• 148280 Tweets
Politico
• 142916 Tweets
Adeus Twitter
• 141824 Tweets
#مولد_ولي_العهد
• 122580 Tweets
Threads
• 99495 Tweets
The Sky
• 93907 Tweets
Tchau
• 75170 Tweets
Eddie
• 66121 Tweets
Temple
• 58980 Tweets
CONGRATULATIONS RM
• 49161 Tweets
VPNs
• 46637 Tweets
Bluesky
• 43976 Tweets
CONGRATULATIONS NAMJOON
• 37399 Tweets
#الجناح_مطلب_اهلاوي
• 33939 Tweets
#SmackDown
• 31216 Tweets
Caitlin Clark
• 24983 Tweets
Michigan State
• 21928 Tweets
Oklahoma
• 19617 Tweets
Angel Reese
• 19186 Tweets
野菜の日
• 14948 Tweets
Andrade
• 13188 Tweets
ブラジル最高裁
• 10184 Tweets
@zDamascus
I'm really sorry that the driver left early, this shouldn't ever be happening, I'd just like to say I appreciate the FGC references and I hope the option selects won't be necessary in the future.
5
31
182
@imcindyrose22
The coaches stay at the coach park during the concert so this would not be a problem :)
0
0
54
Did you know you can amend your travel date or time online? If you need to, please use the link here
310
4
27
We are experiencing a very high number of refund requests due to the current situation with Covid-19. Please note that once you have submitted a refund request form to us we will process your refund within 28 days. We are sorry that this is taking us longer than normal to process
187
4
26
@HOBISH0PE
If you're querying regards our event coaches, we're still planning the schedules and will release in due course.
2
0
17
Our Customer Service team are available between 8am-10pm Monday to Sunday to answer any queries.
354
1
13
@LaurakBuzz
@taliana
Thanks, we're in contact with the police and are currently trying to arrange for them to meet the coach. ^dl
1
0
10
The UK Government is planning to trial a new Emergency Alerts service
A test siren will be sent to smart phones across the UK on Sunday, 23 April at 3pm.
We wanted to remind you so you're not alarmed if you hear this while travelling with us
You do not need to take any action
38
2
3
Rise and shine! You have dynamic trio Rema, Sham and Zayna here to assist you today 😁
28
0
10
@AdsCondron
Hi, I'm very sorry to hear that this happened. Please can you DM us with the exact location, time and date this happened.
2
0
10
@btsworld137
Hello, yes the decision was made earlier today. We are currently making arrangements but keep an eye on our website as bookings should be available soon.
1
2
10
We are experiencing a high number of contacts, and we will reply to your messages as soon as possible.
We apologise for any inconvenience caused.
Please visit our service updates page to stay up to date with any changes to our network.
.
59
1
9
Good morning it's Azra here to assist you😃
Just drop me a message 👍
We're very excited to be re‐opening our network 🚌
29th March is the date!
It's Friyay! 🎉 Looking forward to the
#Weekend
☀️
Got that
#FridayFeeling
💃 🎼
4
1
9
Good morning everyone, Zobrul here to assist you with your queries.
Can't believe the wind 😱 today.
31
1
8
Good morning all, It's Amy and Nigel here to assist you today with any queries 😀
9
1
9
@LaurakBuzz
Hello, thank you so much for bringing this to our attention. I'm sorry for the lack of help from staff. 1/2 ^ar
0
0
7
All services are currently operating but due to adverse weather impacting road conditions, in the London & South East area, we are experiencing delays on our network. Please check before you travel using our coach tracker
30
2
9
Good morning everyone, Nicole here today ready to answer your queries. We are aware of tickets not being received so I will get through your messages as quick as I can ☺️
34
1
8
@LordBrett1066
Afternoon 😃 Really pleased to hear that you've had a good trip with us today. Thanks for taking the time to let us know 👍
0
8
8
Good Morning Everyone! I hope you having a good weekend so far. Mohammed and Amy here to assist you with your enquiries 😄
6
0
8
Hi 😄 Shameem here to assist you this morning.
Have a lovely day 😇
14
0
8
Good morning, it's Azra here to help you answer any queries.
Just drop me a message 😃👍
As always wishing you Safe travel and a beautiful day 🌻 🌻 🌻 ☀️
18
1
8
Good morning all!
Please feel free to get in touch if you need any help :)
13
2
7
Good morning all, Samantha here to answer your queries.
Have a good day
2
1
8
The UK Government is planning to trial a new Emergency Alerts service
A test siren will be sent to smart phones across the UK on Sunday, 23 April at 3pm
We wanted to remind you so you're not alarmed if you hear this while travelling with us
You do not need to take any action.
5
1
7
Good morning everybody, I wish you are all well! Naz here to help you with your questions. 😀
11
0
8
Good morning! ☕
Neelam here today to help with any questions.
I hope everyone is having a great start to their day!
#TravelTuesday
27
0
8
@LordBrett1066
Ace! We're glad you enjoyed your journey and we look forward to you travelling with us again :)
0
8
8
Good morning all. It's Nigel and Shameem here to assist you today with any queries 😁
11
0
8
Our services are currently operating as normal. We will provide an update if there are any changes to our usual timetables on our Live Service Updates page. Further details can be found here
24
0
7
That's all for today, we shall see you bright and early tomorrow at 8am.
Enjoy your Christmas everyone and happy holidays.🎄
0
0
7
Good morning all, It's Nigel here to assist you today with any queries 😀
7
0
7
@kyliebum89
Hi Kylie
Do you have a booked ticket for the service?
The services are due to depart from Thetford Bus Interchange, Minstergate
1
0
1
Our booking channels are now restored and we apologise for the inconvenience. Due to the large number of contacts we have had regarding this issue we will not be responding to these messages and encourage you to try again and you will now have a much better experience.
15
0
7
So today was my last shift on twitter. So that's me, Tasha, signing off for the last time.
The rest of my team will be here as always, so I want to say thank you to them for putting up with me for the last 18 months.,
Misma is here til 8pm
0
0
7
@CaineRochford
Hi, thank you for your message.
I am sorry to learn of this. For security reasons can you firstly please DM me with your email address, contact number and ticket amount in order to check this?
1
0
4
@nightpisces
Tickets can be purchased on the day from driver,for the Standard fares.Aany promotional fares wouldn't be offered ^sw
0
0
5
We are currently experiencing issues with booking coach travel online and over the phone. We are working hard to get this resolved as soon as possible and apologise for any inconvenience.
27
0
7
@kyliebum89
Have a safe journey Kylie
With open return tickets you do have to book a service before boarding.
0
0
0
@CaineRochford
@CaineRochford
Hi Caine, I am very sorry for the delay to your service and that we were not able to get back to you in time to assist. I hope you were ultimately able to complete your travels with us as scheduled.
1
0
5
Good morning, Josh here to assist with any queries this morning 😁
13
0
7
Good morning all! Amy here to help, please feel free to get in touch if you need any assistance.
39
0
7
Good morning everybody, I wish you are all well! Naz here to help you with your questions. 😀
8
0
7
Good morning! Josh here to assist with any queries you have today. 😁
11
0
6
Thank you for your messages, we are now closed on social media.
Still need help? See our contact page for options.
Have a great evening, bye bye 👋
We will be back in the morning from 08:00
0
0
7
Good morning all, Zobrul here to assist you today. Feel free to drop us a line :)
16
0
6
Due to travel demand during the national rail strikes, we are experiencing a significant increase in contacts which is impacting our current response times. We are very sorry for the inconvenience this causes and we are doing our best to respond to you as soon as possible
39
1
7
Good Morning all! Neelam and Rema here to assist you today 🤠 😎
17
0
7
Good morning everyone. Zobrul is here to assist you with your messages today. Feel free to drop us line.
7
2
7
Good morning!☕
Giovanna, Wasif, Amy, Samantha and Zobrul will be here to help you today🙂
12
1
7
Thank you for your messages, Azra signing off, have a great afternoon all.
You have Amy and Cameron taking over.
Do bear with us we are receiving an extremely high number of contacts, we will get back to you as quickly as we possibly can.
Thank you ☺️ 👍
17
0
6
Good afternoon, it's Azra here to help you with any queries 😎
Let me know if you need any help. I'm here until 10 pm 👍
Please do bear with me though as we are experiencing a high number of contacts. I will reply to you as quick as I possibly can.
4
0
6
Good Morning, everyone, Zobrul and Ewa are here to assist you with your messages today. Feel free to drop us a line
12
0
6
@Elena_Lazarou
@nationalexpress
Baby shark, doo doo doo doo doo doo
Baby shark, doo doo doo doo doo doo
Baby shark, doo doo doo doo doo doo
Baby shark!
#babyshark
1
0
6
Good morning 😄 Shameem and Josh here to assist you.
Have a lovely day 😍
12
1
6
Good morning all, It's Nigel here to assist you today with any queries 😀
18
0
6
Good morning, it's Azra, Nozmul and Peri here this morning answering your queries.
We are experiencing extremely high volumes of contacts and will get back to you all as soon as we possibly can.
Thank you so much for your patience 😃 👍
16
0
6
Good morning! Wasif here to assist with your queries today 🙂
28
2
6
Due to the ongoing issues that we are investigating in regards to E-Tickets, when your booking is complete, Please ensure to take note of your ticket number in order to access and print your ticket via our Manage your booking page. The page can be found:
23
1
6
Good morning! Josh and Sam here to assist you this morning. :)
13
1
6
Good morning! The weekend is here, let's have a good one ☕
We're here to help as always 🙂
17
2
6
Our services are running as normal today with no cancellations but may be subject to some delay in weather affected areas. Please check before you travel at or follow us on Twitter
@nxupdates
47
0
5
Good morning all, it's Nigel here to assist you today with any queries 😀
11
0
6
Goodnight all, we will be back tomorrow at 8 am. Have a lovely evening
0
0
6
Thank you for your messages, we are now closed on social media 🦌 🎅
We will be back in the morning from 8am 🚏 🚌
#onemoresleep
#Christmas
Stay safe and enjoy the festive season
🌈💙 ✨🎄✨
Still need help? See our contact page for options.
1
2
5
@hebburnscotty
Good morning, I am sorry to hear this. Could you please elaborate so we can assist?
2
0
6
0
0
6
If your service was cancelled on Friday due to the red weather warning, please submit your ticket details through our refund request form and we will process your refund within the next 10 days:
27
0
5
London - Temporary stop disruption
Bow Road, A11 closed until further notice,
due to a house fire
A8 services will not be able to access stop (Mile End) or London (Bow)
The alternative stop is London Stratford for normal network services,
or Whitechapel for the A8 services
22
2
4
Good morning all, Josh here to help with any queries today.
18
2
6
Good Morning Samantha here to answer your queries. Have a good day
5
0
6
Good Morning!
Mohammed here to help with your enquiries today. 🤓
37
0
6
We're now finished for today and back tomorrow from 8am. Goodnight! 🙂
1
0
6
⚠️ Luton Airport - Due to a major fire, we cannot serve Luton Airport until further notice. For more information and free travel amendments, visit our Contact Us page
15
2
6
Good morning all! 😀
Zayna here today to help you with your questions. Please feel free to drop me a message if you need any assistance!
12
0
6
Good morning, Shameem and Rema here to assist you 😍
Have a fantastic day 😄
5
0
5
Good morning everybody, I wish you are all well! Naz here to help you with your questions. 😀
16
1
6
We love reading your tweets from the
#BTS
concert last night! 🕺🏻 😍 You can see from the photos how much fun we've had this weekend, can't wait to see more tonight! 😆 Don't forget to enter our
#competition
to win £100, you simply need to tag a photo with
#NXatBTS
to win! 🎉
1
1
6
Good morning everybody, I wish you are all well! Naz here to help you with your questions. 😀
9
0
6
We are experiencing a very high number of contacts, and will try and answer your messages as quickly as we possibly can. Please bear with us.
Thank you for your patience 👍
5
0
6
Good morning all, Samantha here to answer your queries,
Have a good day
18
1
6
Good morning, Shameem and Sahil here to assist you 😄
Have an amazing day 😇
3
0
6