PLDT Cares
@PLDT_Cares
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Following
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Media
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Statuses
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Welcome to the official customer support account of @PLDTHome . You may also chat with us on .
Joined June 2013
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@lizasoberano
Oh wow! Talk about speed. 🚀 We're so thrilled that you can now experience a lag-free internet connection at home, Liza! 😉 Welcome to the family!
Should you need our online help, we're just a message away! ❤️
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To our valued Home Wifi Prepaid customers, exciting things are in store for you this March! Please refer to the advisory below and by visiting for more details.
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@sehunskyxo
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Our apologies MY LADY, 안-ganda. We know that it's UNFAIR for you to experience the MONSTER (slow internet connection) but no worries 'coz WOLF(technical team) will GROWL(fix) and they're currently using LIGHTSABER(remote line testing) to check the stability of your service.
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@padillabela
Uh-oh! Don't worry, Bela! Help is here! 😉 Just simply follow us back so that we could resolve this is no time.
And oh, please don't forget to provide us your account number, okay? 👍 We'll wait for your DM. 📬
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SERVICE ADVISORY
[July 30, 2020]
We have received reports that some of our customers are experiencing issues using our internet services. Our teams are working to restore normal services immediately. We apologize for the inconvenience. Thank you.
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@zariyahilriego
We want you to be always updated especially in Sunburned Heart, Zari. Don't worry, we will fix this ASAP. Just send us your account details thru DM and may we ask for you to be like Jax while we restore your service? Thank you. 😘
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@barrettojulia
Hey there, Julia! 👋 Came across your tweet and wanted to check if everything’s a-ok over there! Slide into our DM if you need any help. 😉❤️
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@Repiscesss
If you were unsure of availing Fibr before, after learning all those good stuff, your decision, for sure, will be heartstrong! 🦅 Our desire to let you experience the wonders of Fibr is as deep as our desire to see Bea de Leon for one more year! 🙏😆
#BeaForFibr
2/2
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@MaywardMeForMM
@ederic
@adliteb
@pldt
@yanjay08
@deoNt_
@ahhhhhRES
@blssdmeeeh
@Zcon215
@RJVENCHY
@meywurd
@fangirlalluka
@mor1019
"Shala la la la, ako si Maymay... ♪ ♫" LOL, Did we get it right, guys? :P Try subscribing to PLDT services and surely 1/2
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Secure your WiFi network from unknown users. 🔒 Change your WiFi name and password to prevent others from accessing your connection without your permission. Get more
#QuickTips
by downloading the Customer User Guide at
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@UsernameniJDs
Hi, Jaydee. Of course we do. Let's keep on supporting our lodi Kisses "The Miracle Daughter of Masbate" Delavin. 😀
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@ZekiraDrake
Gomenasai 格闘ウサギ desu. Kindly DM us your account details for us to assist your concern properly. Doumo. :)
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@elvssszzz
NICOMAINEtindihan why you're nervous, Elvs. We gotchu fam! Your internet will be so stable that you'll still have time to maCAPILI pa for a few minutes before you DEIcide to request for a reservation. If you have any more PLDT-related concerns, DEIM us! Good luck!
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@MaywardFanatic
How sweet your words are, MayWard fan! :) We too wish all the best for the success of this loveteam. Thanks.
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@Pornhub
We feel you together with your legions of fans. PLDT did not initiate the block; it was an order straight from our dear Government.
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@Mscathygonzaga
Let's have it fixed,
@Mscathygonzaga
. Kindly send us your PLDT account or telephone number and registered mobile number via DM for proper checking. We'll attend to your service restoration request as soon as possible. Thank you and we sincerely apologize for the inconvenience.
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@marksseuns
Don't worry, we'll "Stop Stop It" from being a slow internet connection and we'll "Turn Up" the speed your internet connection and make it "Fly" and fast. Kindly send us your account details through DM and once your connection is back to normal, we'll be on "Paradise". Thanks.
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We’re here to help you whenever you need us. Take a screenshot or save this post so you can reach us anytime. 👇🏻
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@jadine_mamas
Make some noise JaDine fans! 😎
We want you to have a fast and reliable connection so you'll always be updated to James and Nadine. Of course we're all excited for their new Teleserye and their upcoming movie which we believe has a title of "Five Years Later". 😍❤😍
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@lowkeyjdf
We know it must have been hard for you not to have an internet connection. Especially when you can't see the latest updates from Nadine Lustre. Send us a DM with your account details and we'll do whatever it takes to have your connection back the soonest. Thank you.
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@carlota_ic8
“Sorry for the inconvenience” This is not LUMANG TUGTUGIN 🎶 ,
@carlota_ic8
. DITO in PLDT “IKAW LANG SAPAT NA”❤️. DAHIL SAYO, we always aim to provide the service you truly deserve. Send your account details via DM so we make your connection pretty and handsome like MARNIGO
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@torresmikmik
I understand the NILIRIA you've had on our LOVE SCENARIO, Mikmik. This is not MY TYPE of experience we would like you to have. Let's check the cause of this irregularities that you have encountered to end the CLIMAX of this issue so we could finally sing RHYTHMTA together. 1/2
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@Go_Masterpiece
Hi Materpiece LODI. We can't wait you to be apart of PLDT subscriber. Kisses is one of our LODI, we hope she will be one of our endorser. Thank you.
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@PlutoElf25
SORRY, SORRY for having slow connection, He was Hankyung's wet dream personified 🌹. Let's SPY (check) the reason why by sending your BLACK SUIT (account details) via DM and we will MAGIC (enhance) your connection so you'll be FULL OF HAPPINESS with our services. Thank you.
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@ohmyYoona
Gee! TELL ME YOUR WISH 🧞♂️,
@ohmyYoona
and we'll tell THE BOYS 👦 about it. We found out the FLOWER POWER has been used and your service is already fixed. For further assistance, DM us anytime and we'll PARTY anytime. 💃
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@TFilipinas
@lowkeyjdf
Hopefully, it's from "reel to real" that Nadine is now flying, with her wings of love, to our PLDT Home, Theresa. Another pretty face will soon live in the number 1 Home in the Philippines. Let's keep our fingers crossed.
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@Converge_CSU
Hi,
@Converge_CSU
. We would like to understand your concern better. Please send us your telephone number and mobile number via DM so we can check it for you. Thank you. - Jam
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CUSTOMER ADVISORY
APRIL 15, 2020
PLDT Inc. and Smart Communications will start implementing on May 1, 2020 a 6-month installment payment program for the outstanding monthly bills of its postpaid subscribers.
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@Nikki_Tan01
Your feedback matters to us. I am also a fan of Kisses Delavin. 😍 With this, may we have your account details and specific concern regarding on your connection. Please reply via DM. Thank you.
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@btobbeagledols
"Wow"! We feel your happiness,
@btobbeagledols
. May we know your concern? "It's Okay", "Just Tell Me" and we will fix that "For You". We are "Monday to Sunday" free to help you. Just send us your account details via DM. Thanks.
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@_caaaaaaat_
The RAIN will subside soon, Cat. The PRODUCERs of resolution are here and we've followed up on your repair ticket to hurry the process. We won't let this continue for ISA PANG ARAW. It is AUDREYm come true to have you as part of our FamELY so this is the least we could do.
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@exolovesmealot
If you need our assistance, feel free to share it via DM and we'll check it right away. Also, let's continue to support EXO on their journey to success. Thank you. WE ARE ONE! ❤️
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@mayward_jessa95
Hello, co-MAYWARD fan. :) If you need any assistance, we're just one tweet away. Thank you.
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@jadinethoughts
ON THE WINGS OF LOVE, we can definitely restore your connection, Julien. We don't say BAHALA NA cause we're working in the fast paced environment. ME & YOU we can resolve this issue. Just send your account details via DM and your Rocketeer (PLDT_cares team) will take the action.
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@astrospeyds
We want to ST4Y UP your internet connection, @ astrospeyds. We’re from SA IBANG MUNDO that has power to resolve this ASAP. No PALIGOY LIGOY send us your account details via DM and we’ll make your connection beautiful “NO ERASE” like NADINE LUSTRE. Thank you.
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@LQVisual
OMG!😱 We were shocked to know about your service, Jaime. Don't worry, Lakas and Lakam (we and our support group) are now joining forces to address your concern. We won't let Sarimaw (instability) rule over your internet connection. Please check our DM for updates. Thank you.
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@michaelsean25
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Absolutely, Michael. 😊 An awesome singer, actress, host and television personality like Sarah Geronimo with a record breaking concert is a perfect example and inspiration to all of the person who wants to achieve their dreams. 💪😍
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@KISSESFANEY
Anytime my fellow Kissable. 😉👍 Let's push this. I was also hoping that Kisses will be one of our endorser in the future. Thank you. 😍
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@PopsterTrend
Our team will find the cause of this slow internet connectivity issue even if they will IKOT - IKOT (going circles) for KILOMETRO (kilometer) in our facility to fix it 'coz FOREVER'S NOT ENOUGH to tell you that we care, Merlions. Just DM your account details for reference. 😘
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@MaywardMeForMM
Indeed a cute song, MaywardMeForMM. :) If you need any assistance, we're just one click away. Thank you.
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@BNuraot
Oh no! We don't wanna lose a dearest subscriber like you, BNuraot. If that happens, we'll be saddened. Allow us to be "The Puliscredibles" that'll surely aCOCOmodate and MAINEage your repair request en route to its completion as follow up report was sent to our support group.
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NETWORK ADVISORY
27 DECEMBER 2021
Network Advisory
[27 Dec 2021, 2:00p.m. PH Standard Time] Some apps and websites may be loading slower than usual due to an unforeseen issue with one of the international cable systems servicing PLDT and Smart.
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@attagirlKEM
We appreciate your suggestion for a TV commercial concept with MarNigo 'coz they made us feel that love was really in the air, Cassy. For any assistance that's willing to go against the world, don't hesitate to DM us. Thank you.
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@xxlowkeyx
We want you to have "TIME FOR THE MOON NIGHT" while enjoying a fast and reliable service "UNDER THE SKY",
@xxlowkeyx
. Kindly DM 📩 us your account details and "TRUST" us that we will be able to fix your connection in no time. 😊 Thank you.
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@TheAbegele
Hi there,
@TheAbegele
. Please send us your account details thru DM, for us to assist you properly. Thank you. -Airam
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@KangEuigeonn
A day without seeing Kang Daniel feels like torture in our hearts,
@KangEuigeonn
. No worries, we assure you that once our tech team resumes their repair work this would be resolved immediately. We're hoping for your extended patience and understanding. Thank you.
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@JustSarahG_
We feel like we should be the one thanking you. You (S)olidified the expansion of OPM in our country. You (A)uthenticated Filipino pop music. You've (R)ewritten history by being one of the greatest popstars and you've (A)stounded everyone by your grand (H)umility. 1/2
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It’s important that we continue to
#StayHome
during these times, but we remain committed to serve you. You may reach us through the following channels 👇🏻
Take a screenshot or bookmark this thread so you can reach us anytime. Please continue to stay safe.
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@imjaebongbong
Just Right, Defsoul. PLDT is also a Teenager 😁, just like our service they Never Ever age. Do you have any PLDT related concern? Follow me on DM and we have a Confession Song to you, an Ahgase is always an Ahgase.👍 Thank you.
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@ohmyYoona
With our LION HEART, we'll investigate the reason of this outage, riyoo. Kindly provide us what we asked for in our DM so we can say GOODBYE to this issue. Thanks!
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@kissesxalisha
Hi fellow Kissable. 😍 Should you need my assistance? Let's talk via DM. Thanks.
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@ronbonostro
Please don't, Ron. Kami na lang, kami na lang ulit. We'll revert all your doubts to tenacity. Kindly refer to your inbox, we've replied to your DM. Let's continue our discussion there. 🙂
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@yixellbb
Annyeonghasaeyo. How can we help you? Allow us to KO KO BOP (resolve) your concern so you won't GROWL in frustration as we are COMING OVER to address your concern. For your inquiries or concern, feel free to discuss it with us on DM. Kamsahamnida! ☺️
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@kringkringkors
We FEEL SO BAD for this INCONVENIENT TRUTH. We'll TAKE CARE OF THE ENDING for your connection to COMEBACK AGAIN and AS GOOD AS IT GETS so you can have a MONSTER TIME watching INFINITE. May we REQUEST to send your account details via DM? Thank you.
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@MaywardMeForMM
@ederic
@adliteb
@pldt
@yanjay08
@deoNt_
@ahhhhhRES
@blssdmeeeh
@Zcon215
@RJVENCHY
@meywurd
@fangirlalluka
@mor1019
you'll be tuning in for MayWard's video updates in YouTube™ with no buffering! Thanks. 2/2
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@KweenK_Forever
Don't worry, Mel. We give you an update once feedback is at hand. As of now we can't give an updates. However, LODI Kisses one of the beautiful endorser that fit to our value added services. :)
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@Dy0saNgGanda
"Fake news"😁 We won't let Sarimaw rule "Sansinukob", Madam Claudia. "Lakas" will stop him just like how we stop your service difficulties. Kindly send us your account details via DM for "Liksi like" assistance. We'll wait for your response.
#BAGANIGandangPangitain
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@JhayAckles
Here, Jhay! Tita Marem sent us to help you. We're here to maintain the purity of your costa LINEa by eliminating the HARPERs and ROWENAs of your service. We followed up on your repair request to the RIEGO family (support group) to hurry the process. Thank you for your patience.
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@kyeonsoos
We are the DANCING KING (dancing in joy) because we are LUCKY ONE (overwhelmed) that you LOVE ME RIGHT (like our service). No worries as we are COMING OVER (attend immediately) for every concern of our subscribers. We are just one DM away if you have any concern. Thank you.
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@minghoe__
Hi
@minghoe__
. No worries, we will "Say Yes". We assure you to make it "Shining Diamond" (service stable) because we "Don't Wanna Cry" you. For any concern, feel free send "Highlight" us your account details via DM. Thanks.
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Please keep your mobile number and email address updated through or the myPLDT Smart app to ensure that you receive your bill on time. You may also email pldtbilling
@pldt
.com.ph for your billing concerns.
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@teamjaggy22
Providing a BEAutiful and THIRDYrrefic quality of service is what we aim for, Bes
@teamjaggy22
. 😉😊 Just DM your PLDT-related concern and we assure you'll not get a KEIFERasong assistance from us because we want na ma-ALLYSA ang inyong stress. See ya! 🤭❤
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@skrenggeOFW
Oh, don't mention it. Also a MAYWARD fan here. :) If you need any assistance, we're just one tweet away. Thank you.
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@cebuanangflyer
Aw... What a lovely scene, cebuanangflyer. Seeing your former teacher which have made a big influence in your life is somewhat inspirational. It only tells us that teaching can persuade each students' hearts. If you have PLDT-related concern, don't hesitate to drop us a DM.
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@imbarriejuanico
Yowza! 😍 Coz' she always brings some pop to OPM, imbarriejuanico. Hope that "Maybe this time", your connection won't act unstable. If that happens, "Lumingon ka lang" via DM and we'll travel "Kilometro" to assist you right away. Thank you.
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We are with you in these difficult times. To help ease a little bit of your worries, PLDT Home is extending the payment period and suspending the disconnection of overdue postpaid accounts until April 30, 2020.
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@moonlightnaddie
What's not to like about Nadine Lustre, moonlightnaddie? With no PALIGOY-LIGOY, may we know if you have any PLDT concern? Feel free to message us anytime and we assure you that we will never say BAHALA NA because we will be RIGHT THERE to assist you. Thank you.
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@maaaarkeu
You're my BOSS, Cal. 👩💻 WITHOUT YOU, we are nothing so let's help you with LIMITLESS. 💪😊 We've sent a report to our tech team with ticket number 26339658. ONCE AGAIN, we'll conduct the remote line testing so for the meantime, please monitor your line. Bye for now! Thanks.
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@juliacmorado
Hi Julia! We'd never leave anyone who needs us, please follow-us back so we can help you out. 😊
We'll be waiting for you. Okay? 💌
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@iam_zezile
We MIN-HOle heartedly what we said when we asked you to smile again,
@iam_zezile
. It doesn't matter if you're in the MINOrity or not, our care for you is the same. We've issued a repair ticket for remote line testing. Our SONG of fondness for you will never end. Thank you!
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@Oohbebaby
A SENTIMENTAL CONFESSION needs an urgent care,
@Oohbebaby
. Don't worry, SMILE AGAIN 😀 Your concern is now being attended by our support group. We'll make sure your connection will be the MOVIE STAR ★. Kindly keep your lines open EVERYDAY for an updates. HAVE A GOOD DAY 😇
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@ItsmeDMI1
Ms. Sarah G. is one of the best total performer just like our PLDT services, DMI. 🤗 Do you have any PLDT concerns? We're here to assist you. Thank you.
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@spankme_sirjax
“No Perfect Prince” for you
@spankme_sirjax
. But let me “To Stay” as connection provider and “Give in to you” a “Scorching Love” (reliable internet). Kindly DM us “Baka Sakali 1 2 3” you’ll “Training to love” “To fall again” “From Afar” our services “Until he returned”. 😘
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@itsmeennairam08
No worries,
@itsmeennairam08
! We're sure that you'll get frustrated to not receive updates regarding MayWard due to connectivity issues. :)
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@Mscathygonzaga
We're really sorry to hear that. We're here to help,
@Mscathygonzaga
. You may send us a message regarding to your concern via DM with the account details and we'll help you right away. Thank you. - Mark
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@BPDumpster
BLACKPINK(PLDT) in your area!
@BPDumpster
. Let's address your issues right away and lessen your stress to keep you FOREVER YOUNG. All you have to Ddu-Du Ddu-Du is send us a DM AS IF IT'S YOUR LAST with your account details and SURE THING we'll do the needful actions. SEE U LATER!
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@ina_mochii
BtoB is definitely one of the best Korean boy groups. By the way, we're here to assist you. Please DM your account information with a brief details of your concern so we can help. Thank you.
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@Strayberrieskid
No worries,
@Strayberrieskid
. We will "Spread My Wings" (service assistance) to help you and "Glow" (stable connection) your service. 👍🤝🙂 Just DM us for any future concern together with your account details for further assistance. 📨 Thank you.
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@kicksomeassnow
We're glad to know that, KB. 👍🙂 For any future concern, please feel free to DM us together with your account details for further assistance. 📨☝️ Thank you and have a nice day.
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@sam_poot
We are confident that Ms. Bea De Leon will have a perfect decision after taking her time, Sam.⌚️🏐🤗 And yes, pursuing her 5th year with her team is a big blast for us so we'll rather go for
#BeaForFive
.🙏🤗 If you have any concern, just mention us and we'll be there. Thanks.
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@MariiishIsFine
It'll always be a pleasure for us, especially when we're able get two lovers connected by just a simple act of helping,
@MariiishIsFine
. For any assistance, don't hesitate to DM us. Thank you and wishing all the best for MarNigo. 💑💕
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@spankme_sirjax
Seems, your heart was conquered with our replies like Fortunato, Zaldua and Lopez family did when they have conquered the world of Mercadejas' men. Please let us know your concern via DM and we'll assist you right away. Thanks.
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@deoNt_
If you need our assistance, just provide us your concern via DM, so we can address it accordingly. Also, keep supporting MayWard. Thank you.
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In these trying times, we’re putting your family and our team’s health above all. Rest assured that PLDT installers and repairmen servicing your home are directed to follow these precautionary measures to keep you safe.
#StayHome
#PLDTCares
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