Bose Service
@BoseService
Followers
47,093
Following
34
Media
124
Statuses
51,163
Here to help you get the most from your @Bose products. Order or service issue? Drop us a DM!
Joined August 2009
Don't wanna be here?
Send us removal request.
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Pinned Tweet
Thank you for following Bose Service! When tweeting please include your product, country, and a description of your issue.
For How To’s and Troubleshooting visit
Need help? Our DMs are open 7 to 9 ET Monday through Friday! 🎧
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@Wendys
Are we too late? That's a shame. It's also a shame that not even our speakers can make your mix tape sound good.
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@jamesbardolph
Hi James! When we tested 'Poopyface' it sounded more like 'Poo Pie Face'. We even tried 'Poopy Face' with a space in between, to no avail. We recommend trying 'Poo Pee Face', as this sounds exactly like 'Poopyface'! We'll certainly pass this along to our engineering team, thanks!
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@Casey
Hey Casey, we can confirm our new
#BoseHeadphones
feature a power button. They also feature an auto-off function that conserves battery by using motion-detection. They power off when you have not moved the headphones for 10+ minutes!
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@SteedDigital
Hi, thank you for reaching out. We are sorry to hear your left earbud stopped working on your earbuds. If you'd like to send us a DM, we would be happy to assist you with this.
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@kiocsgoo
Hello KioShiMa, thanks for reaching out. Please, can you send us a DM so that we can look to help you? 😊🎧🎶
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@zachlanebryan
Hi Zach, we'd love to help with your Portable Smart Speaker, send us a direct message.
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It's the update you've been waiting for. New firmware is available for your
@Bose
Sport Earbuds!
Adjustable EQ? ✅
Easier to switch between paired devices? ✅
Spotify Tap playback? ✅
Skip back touch controls? ✅
Update now through the Bose Music app! 🎶
19
3
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@Manda_like_wine
This technology you are requesting is moving along at a snails pace, or so we've been toad. We'll certainly make our engineers aware that you're anxiously waiting! Surely, we haven't frogotten about you.
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Smart Speaker owners – It’s here!
Get Chromecast built-in for your
@Bose
speakers with our latest firmware update.
Find out how to enable at
Learn more on how to use at
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10
48
Be sure to update the software on your
@Bose
QuietComfort Earbuds II to get the most out of your new earbuds.
This software update enhances our CustomTune technology to ensure a personalized listening experience. Just follow the prompts in the Bose Music app to make the update.
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We hear you loud and clear. You want Adjustable EQ for the
@Bose
Quiet Comfort 45s.
So that’s what we’re working on!
Coming early 2022. More details to come.
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A SoundSport Free software update is now available to improve audio video synchronization for most customers and use situations. More information can be found here:
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10
40
You asked and we listened: independent single-bud use is now available for your
@Bose
QuietComfort Earbuds II! You can now choose either earbud for listening and calls.
Update your software now via the Bose Music app. See how on our YouTube channel:
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Controlling the volume of your grouped speakers has never been easier.
The latest
@Bose
Music App update adds simple sliders for you to adjust the volume of your devices in a group or paired with SimpleSync. 🔉🔊
Learn more at
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The new
@Bose
earbuds are out! Get ready for your new
#BoseEarbuds
with How To’s and Troubleshooting.
QuietComfort Earbuds-
Bose Sport Earbuds-
Want to discuss? Come join our community!
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7
35
A huge update for the
@Bose
QuietComfort Earbuds is live!
New Aware mode? ✅
Adjustable EQ? ✅
Easier to switch between paired devices? ✅
Spotify Tap playback? ✅
Skip back touch controls? ✅
Update now through the Bose Music app! 🎶 Learn more here
13
7
25
@KanyePodcast
Hi. Thank you for reaching out. Please send us a DM/PM, so we can assist you further.
0
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iOS 14 and Android 11 are here and we’re ready!
Come visit our community to read about how the updates will change how you connect to WiFi-connected
@Bose
products in the Bose Music and SoundTouch apps.
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We have updated info for SoundSport Free owners about the reports of an audio/video delay issue with some video sources. More details can be found here:
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We've got a update for our
@Bose
Noise Cancelling 700s today!
Firmware 1.8.2 makes Bluetooth connections more reliable, improves music streaming, and provides better voice assistant responses.
Read the full release notes at
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Important Safety Information: Bose is recalling certain bass modules manufactured prior to April 1, 2006 due to fire hazard. These bass modules were sold with Bose Acoustimass, Lifestyle, and Companion systems. Click the link for more details:
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@sh1zy
Hello!
We can confirm that the Noise Cancelling 700 Headphones will be using Bluetooth 5.0!
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Find out what style of
#BoseFrames
fits you best!
Our
@Bose
Frames style guide can help you find the perfect fit for your face🕶️
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@blog_bleistift
Es tut mir leid zu sehen, dass sich Ihre Ohrpolster verschlechtert haben. Bitte senden Sie uns eine DM und wir werden uns das für Sie ansehen.
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@krlwytt
Hi Karl! It's great to hear your trusty OE2's are still serving you well! If one of the ear cushions has ripped, please drop us a DM and we'll see if we can help you find a replacement cushion!
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A
@Bose
Music App update is now live! 🎵
The new update features an improved experience for soundbars and speakers, a new look for the NC700 EQ control, and more. Read the full release notes on our Community here:
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To: Our
@Bose
fans,
Merry Christmas🎄We hope that you are all having a great day!
Our support elves are busy celebrating today, so please expect some delays.
We’ll get back to you as soon as we can!
From:
@BoseService
5
1
17
The latest
@Bose
Smart Speaker update is live!
Now you can stream with Bluetooth AAC and enjoy Spotify’s Gapless Playback.
Want more? We've also added Spotify's HiFi audio support🎵
Full release notes here:
#BoseSpeakers
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Want to ask about SoundTouch features or software? Connect with our product team now for the Ask Bose event on 6/9.
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Having trouble connecting your Bluetooth device to
@Bose
QC35 II headphones? Find step-by-step troubleshooting tips here:
Still need assistance? DM us and we’ll be happy to help!
6
1
16
We've got a firmware update for our new
#BoseFrames
today!
Download firmware 2.0.5 for our Soprano, Tempo, and Tenor Audio Sunglasses through the
@Bose
Music App and the Bose Updater Site ().
1
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Quiet Comfort 35 II owners - We've got new firmware for you!
4.8.1 adds Self-Voice and battery level voice prompts, along with other fixes and improvements.
Download it on the Bose Music App or at
Full release notes-
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Hear your TV better! The
@Bose
TV Speaker is a one-step, simple solution for better TV sound.
Find out what’s in the box and how to set-up the speaker below
#BoseSpeakers
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Our
@Bose
SoundLink Micro is designed to go all the places you’ll go.
Check out our How To’s, Troubleshooting, and Manuals here
#BoseSpeakers
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@LordCubbo
Yes, in the US only. For existing and new customers, your warranty will now be upheld should you choose to add prescription lenses (sunglasses or other) to your Bose Frames through any licensed prescription lens installer. DM us for further information. 😎
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A new
@Bose
Connect App update (version 19.0) featuring stability enhancements is available starting today, 24th May, through the Apple App Store and Google Play Store.
Apple App store:
Google Play Store:
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2
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@kevisaskiaddict
Volume/mic controls may not work with many Android phones. They are only officially compatible with Apple products. Thanks.
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11
We are pleased to announce that the issue affecting the ability to log into and create accounts for Bose Music and Bose Connect Android apps has now been resolved.
5
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Happy New Year from the
@BoseService
team 🎉
Need assistance ringing in 2021 with a
@Bose
product you got over this holiday season? Check out our support page below
2
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Setting up your remote for the first time?
Find out exactly how to pair your remote to your
@Bose
Soundbar via our guide here
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Happy Thanksgiving from our team here at Bose Service! 🍗
We’re still here to support you with any issues or questions you may have! Mention us or click the button below to message us.
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Did you know our
@Bose
QuietComfort Earbuds feature Touch Control Shortcuts?
Learn how to set-up a shortcut to hear the battery level or skip forward on your
#BoseEarbuds
here
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Enjoy entertainment, get information, and manage your day all with your voice!
Find out exactly how to set up and program this feature as an action button on your
@Bose
QuietComfort 35 II’s here:
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Firmware version 1.7.0 is available for
@Bose
Noise Cancelling Headphones 700 owners!
Download through the Bose Music App or at .
Read the Release Notes on our Community at
#BoseHeadphones
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The ear cushions on your
@Bose
Noise Cancelling Headphones 700 are replaceable!
With time you may need to replace the cushions on your
#BoseHeadphones
You can see how to do this here:
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We've added new SoundTouch products to be compatible with
@Bose
SimpleSync!
Come see the list of supported
#BoseSpeakers
and the firmware release notes on the community:
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@ralf
Hallo Ralf, es tut mir leid, von deinen bisherigen Erfahrungen zu hören. Bitte senden Sie uns eine private Nachricht, und eines unserer Teammitglieder wird der Sache auf den Grund gehen können.
-ERIC
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Recently picked up a
@Bose
Soundbar 700 from our Cyber Monday Deal?
Learn how to set-up your new soundbar with our YouTube video below!
#BoseSpeakers
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We've added 20 new masking and relaxation sounds to our
@Bose
Sleep App to help you get some💤
Come check out the full Release Notes for the 3.0 update on the
#Sleepbuds
Community:
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The
@Bose
Smart Soundbar 300 is made for every day and everyone!
Check out our How To’s, Troubleshooting, and Manuals here
7
1
10
@jalvarezro
We’re glad you’re excited about Bose enabling Snapdragon Sound on our QC Earbuds II. This feature has been delayed but we're continuing to work on this. We don’t have more details to share at this time, but you can subscribe to updates on Bose products at .
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Finding the correct fit is important for product comfort and performance.
Get tips on how to properly fit and adjust your
@Bose
Sport Open Earbuds here
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Get your
@Bose
Home Speaker 500 to sound exactly how you want it to.
Learn how to adjust the EQ settings on your
#BoseSpeaker
here
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Having issues connecting your
@Bose
SoundTouch 300 to Wi-Fi? Find comprehensive troubleshooting tips here
Still need assistance? Send us a DM with your serial number for support!
Learn where to find your serial number here
3
0
8
No imposters here. The new
@Bose
QC35 II Gaming Headset is the real deal.
Come check out our How To’s and Troubleshooting to get the most out of your new headset.
Want to call an emergency meeting? Join our community!
4
1
8
Make sure you are getting the most out of your
@Bose
QC35 II Headphones 🎧
Find everything you need to know about your
#BoseHeadphones
here
2
1
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@sorola
Hi, sorry to hear about your headphones. Please follow
@BoseService
and reply to this message. We’ll do what we can to help. Thanks
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@Schuetz13Please
Please follow and send us A DM with the details on which model you own and what country you are contacting us from.
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Our
@Bose
Sport Open Earbuds are like nothing you’ve ever heard before. Hear your music and the world around you for an unbelievable, full-sensory experience.
Watch videos and find How To’s and Troubleshooting at
4
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@jresuello
Hi Justin, thanks for your interest in our new Noise Cancelling Headphones 700! Replacement cushions will be available at a later date to purchase and can be installed by the user.
0
0
8
Can’t find your owner’s guide for your SoundSport Free wireless headphones? We’ve got you covered!
Click the link in our profile to discover downloads and more for all your favorite
@Bose
products.
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Keeping your
@Bose
Home Speaker 500 on the latest software is important!
Ensure that your
#BoseSpeakers
are up to date to receive the latest features and fixes 🔊
Update your speaker via any of these methods here:
7
1
7
Bose Customer Service is currently experiencing longer wait times due to COVID-19.
You can visit to explore online self-service options and troubleshooting steps, or browse the Bose community at .
Thank you for your patience!
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2
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Connect your
@Bose
Headphones to your
#BoseSpeaker
via SimpleSync!
This feature is perfect for situations when low-volume listening is needed.
Find out exactly how this feature works here:
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Apologies, the update is available on the Bose Connect App! 😂
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Connect your
@Bose
Portable Home Speaker with other
#BoseSpeakers
Find out how to create a group here
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1
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We know that nothing comes between you and your music.
That’s why our
@Bose
Noise Cancelling 700s offer astonishing audio 🎶.
Make sure you are getting the full Bose experience by checking out this article here
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Did you know that your
@Bose
QuietComfort earbuds can remember the last 7 connected devices?
Check out how to easily switch between these devices here:
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@chronyocle
Thank you for reaching out to us with your concerns. We plan to both continue supporting the SoundTouch application and compatible products in the future, and delivering AirPlay 2 to current SoundTouch models sometime in 2019. We hope this helps. Have a great day!
3
0
6
A new
@Bose
Music App update is available through the Apple App Store and Google Play Store.
This release adds volume control directly on the Bose Sport Open Earbuds🎶
You can see how to turn on this feature here .
3
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@silv24
Hello! We're sorry to hear about your headphones. We would like to help you with this. Please send us a DM, and we will be happy to assist you further.
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Bose products are covered by an internationally transferablel imited warranty. For full details see
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@Medien_Student
Thanks for your question. The only SoundLink Mini speaker we've produced looks like this. Thank you!
http://t.co/TBhkeVP4Nl
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We’ve got tips on how you can get the best sound for your
@Bose
Tempo’s at
Need assistance? Send us a DM with your serial number for support!
Learn where to find your serial number here
2
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@MightyMermaid87
Hallo, vielen Dank für Ihre Nachricht und Ihr Interesse an unseren Bose Produkten! Es freut mich zu hören, dass du ein Fan des Bose-Sounds bist. Alles Gute
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The
@Bose
Wave SoundTouch music system IV provides you with lifelike, room-filling sound to share with loved ones this festive season 🎄
Check out our How To’s, Troubleshooting, and Manuals at
3
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We are experiencing an issue affecting the ability to log into and create accounts for Bose Music and Bose Connect Android apps. Our engineering teams are actively working toward a resolution to this issue.
For up-to-date info visit:
8
1
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@H_hunter_R
The QC35 II Gaming Headset offers the same combination of world-class noise cancellation and acclaimed sound as the QC35 II. The QC35 II Gaming Headset has a removable gaming module with boom mic and mic mute, and comes with a PC controller for volume control and mic monitoring.
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Your Bluetooth devices can easily connect to your
@Bose
QC35’s via NFC!
You can learn more about this feature here:
1
1
6
Your computer can be connected to multiple Bluetooth devices at the same time, but it can only play audio on one.
Learn more tips on connecting your
@Bose
Bluetooth device to a Windows 10 PC with this video.
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@sandicheekspv
Hello Sandi, this is certainly concerning to hear. Can you please DM so we may further discuss? Thank you.
0
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We just launched
@Bose
to share our passion for
#BetterSound
. Please follow! You’ll still get top support from us here.
1
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Attention
@Bose
soundbar owners! A new Bose Music App update is now available to download 🔊
Update 4.5.4 makes it easier to connect your accessory speakers to your soundbar with clear and simple instructions. Check it out!
Full release notes at
3
1
5
Going out? Don’t forget your keys, wallet, phone, and (of course) your
@Bose
audio sunglasses like our Tenor and Soprano.
Looking to get the most our your
#BoseFrames
🕶 We’ve got you covered.
Tenor:
Soprano:
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@Scott_Helme
Hello Scott, thank you for providing these screenshots! We are happy to let you know that the issue has since been resolved. Please DM if you continue to experience any difficulty. Have a great day!
0
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Get more out of your
#BoseSpeakers
🎶
Connect your
@Bose
SoundLink Color II to one of our compatible speakers via SimpleSync!
Learn more about this feature here
3
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@Faaizdijoo
A newly purchased SoundTouch 30 system will receive an update with this feature when it's ready. Thank you!
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We've got a new update for both Bose Music and Bose Connect users! Come check out the release notes on the
@Bose
Community.
Bose Connect-
Bose Music-
Let us know what you think!
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Not getting the full 10 hours of battery life from your Bose
#Sleepbuds
II? 💤
These steps here will ensure that you get back to getting a full night's sleep.
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@RHWideman
The gaming module and PC desktop controller are not currently available to purchase separately but we really appreciate your interest and feedback!
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Enjoy enhanced comfort and stability for your QuietComfort Earbuds and Sport Earbuds. A wider range of StayHear Max ear tip sizes are now available.
Three new sizes join in addition to our existing ear tips. Learn more at .
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